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Trigger an In-App Property Panic

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The In-App Property Panic monitoring station supported feature can expedite the dispatch of emergency personnel when help is needed at an account's location. Customers with non-security accounts (i.e., video-only, automation-only, etc.) can send a panic signal to the monitoring station from the Alarm.com app with no panel required. 

When enabled on the account, In-App Property Panic is available on the home dashboard of the Alarm.com app for the account's primary login. 

Compatibility 

  • The monitoring station connected to the customer's account must support In-App Property Panic.

Note: Customers with a panel can trigger panics from the Alarm.com app using In-App Panel Panic. For more information about In-App Panel Panic, see Trigger an In-App Panel Panic. 

To trigger an In-App Property Panic:

  1. Log in to the Alarm.com app.
    • Only the primary login is able to interact with In-App Property Panic. Secondary logins cannot view or use the feature.
  2. In the Panic card, tap and hold the type of panic to be triggered.

    In-App property Panic card - Holding Police.png
     
  3. A 3 second countdown screen appear. Tap Cancel to cancel the panic, or Send Now to immediately send the panic. 

    In-App property Panic - Countdown screen .png
     
  4. After the 3 second countdown, tap Close to wait for assistance.

    In-App property Panic - Close screen .png

Frequently asked questions

What happens when the panic button is pressed?

When the customer presses and holds any of the available panic buttons, a signal is sent from the Alarm.com app through Alarm.com's backend to the monitoring station and communicates the selection. 

What if the customer sends a Panic by mistake?

After pressing the panic button, a new screen pops up with a 3-second countdown and below the countdown is a Cancel button. Tap Cancel to negate the panic signal that was triggered.

Will assistance be sent to the customer's home location or their current geographic location?

Sending a panic from the In-App Property Panic interface will act as if a panic signal is being sent from the account location. When a signal is sent, messaging in the app will reinforce that emergency personnel will be dispatched to the customer account location.

Emergency personnel will not arrive at the customer's geographic location of their smartphone. They will only go to the address listed on the monitoring station account. It is encouraged to keep that information up-to-date.

What does the monitoring station get?

The monitoring station will receive the following signals created for In-App Panics: 

CID

SIA

Title

Zone/User Code

E780

AP

In-App Police Panic

0 or 999

E781

AF

In-App Fire Panic

0 or 999

E782

AM

In-App Auxiliary (Medical) Panic

0 or 999

E783

AH

In-App Silent Panic

0 or 999

Note: Dependent on the monitoring station profile configuration, the default Zone/User Code is 0.

These signals were created so monitoring stations could create new procedures for user-submitted alarm responses. Procedures are set at the dealer and monitoring station levels. Contact the monitoring station for more information.

Who can use the feature once it is activated?

When In-App Property Panic has been activated on a service package, only the primary login is able to interact with it. Secondary logins cannot view or use the feature.