Pause panel trouble beeps using the Customer app
Alarm.com customers can use the Pause Panel Trouble Beeps feature to temporarily turn off their panel trouble beeps using the Alarm.com app, offering the following benefits:
- Customers can control whether their security panel beeps, enhancing overall satisfaction.
- Panel maintenance is easier because you can schedule a truck roll when it is most convenient without the customer worrying about continuous panel beeps.
- Customers can continue to view all System Trouble Conditions in the Alarm.com app.
After seven days of being paused, trouble beeps are automatically re-enabled so the customer can be alerted to any new or unresolved trouble conditions. Trouble beeps can also be manually re-enabled at any time within those seven days.
Feature compatibility
For most compatible security panels, the Pause System Trouble Beeps feature pauses all trouble beeps when enabled. The following table lists compatible panels and any additional considerations. If the panel is not listed, it is not compatible with this feature.
Important: If the customer's system has a smoke and/or CO detector in the equipment list, this feature will not be available to the customer and will not appear in the Alarm.com app.
| Compatible panel | Additional considerations |
|---|---|
| DSC Impassa | There are no firmware requirements for the DSC Impassa. |
| DSC iotega | There are no additional considerations for the DSC iotega. |
| DSC PowerSeries Neo/Pro | The panel must be disarmed for the pause trouble beeps command to be successful. |
| Interlogix Concord 4 | The panel must be disarmed for the pause trouble beeps command to be successful. |
| Interlogix Simon XT / XTi / XTi-5 / XTi-5i | There are no firmware requirements for these Interlogix Simon variants. |
| Qolsys IQ panels | There are no firmware requirements for any Qolsys panel variants. |
| SEM DSC PowerSeries | Panel firmware version 4.4+ and module firmware version 185+. |
|
SEM Honeywell/ADEMCO Vista (Dual-Path) |
Module firmware version 187+ with the uploader/downloader feature enabled. For more information about verifying the uploader/downloader feature, see SEM-Honeywell/ADEMCO Vista Dual-Path - Troubleshooting Guide. |
Nice 2GIG panels compatibility
There is no way to temporarily pause all trouble beeps at all times for Nice 2GIG panels. However, trouble beeps can be acknowledged and some panel settings can be adjusted to modify trouble beep behavior.
For more information about managing trouble beeps on Nice 2GIG panels, see the panel-specific guide Manage trouble beeps on Nice 2GIG panels.
Pause/resume panel trouble beeps using the Alarm.com app
Pausing trouble beeps temporarily turns off trouble beeps at the panel, but the trouble condition remains on the customer's account until it is resolved.
Note: If the panel cannot communicate with Alarm.com, it is unable to receive the command to pause trouble beeps. In such case, the panel would not be expected to stop beeping.
The customer can pause panel trouble beeps using the Alarm.com app in two ways:
- By tapping Silence Trouble Beeps in the Issues card on the Home screen.
- By accessing the Security System settings page.
To pause/resume panel trouble beeps from the Issues card:
This option only appears if one of the following troubles is present:
- Panel Power Failure
- Device Low Battery
- Panel Low Battery
- Sensor Tamper
- Dual-Path Communication Failure - Broadband
- Dual-Path Communication Failure – Cellular
- Log into the Alarm.com app.
-
Tap Silence Trouble Beeps in the Issues card on the Home screen when an active trouble condition is reported on the system.
- Tap Trouble Beeps.
- Tap Turn Off for 7 Days to select it.
-
Tap Turn Off to confirm the selection. This turns off the trouble beeps for any current or future issues that occur during the next seven days, or until it is manually turned on again.
- Tap Save to confirm the selection.
To pause/resume panel trouble beeps from the Security System card:
- Log into the Alarm.com app.
- Tap Security System.
- Tap
. - Tap Trouble Beeps.
- Tap Turn Off for 7 days to select it.
- Tap Turn Off. This turns off the trouble beeps for any current or future issues that occur during the next seven days, or until it is manually re-enabled.
- Tap Save to confirm the selection.