Account is missing basic features such as arming and disarming
Basic features such as arming and disarming their security system may not appear for a customer due to a variety of reasons.
Customer's login permissions
The customer's login may have custom permissions that do not grant them panel access.
This is likely the case if system statuses appear, but do not do anything when clicked or tapped from the Alarm.com customer website or Alarm.com app.
To verify login permissions using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Users.
- Click Manage Logins.
- Click the desired login name. Once there, verify what permissions the particular login has.
- If the role is set to Read Only, the user will not have panel access and will not be able to arm or disarm the system.
- If their role is Custom, and Remote Arming is not selected, that user will not be able to arm and disarm the system using their login.