What should I do if my customer's main account in the Enterprise Group is deleted?
Each login has a default system defining which group they log in to when they enter their credentials into the Alarm.com customer website. If the customer's default account is deleted, it is recommended to update the login's default account.
To change the login's default system:
The default system will display when the customer accesses their account. The system that shows by default can be updated using the Alarm.com customer website or Alarm.com app.
Note: If the login has linked accounts using multiple dealers, emails about the system (i.e., password reset emails) will be sent using the branding associated with the dealer that manages the default system.
To update the default system using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- In the system description, click .
- Click Manage Linked Systems.
- Click
next to the desired system, the click Set as Default.
To update the default system using the Alarm.com app:
- Log in to the Alarm.com app.
- Tap
. - Tap Manage Linked Systems.
- Tap next to the desired system, then tap Set as Default.
Note: The default system will display upon login. If the Alarm.com Alarm.com app remains open in the background of the customer's phone, the last system that was being viewed will display.