Discover
Discover provides customers with information about new and recommended features, service suggestions, and helpful tips. Customers can explore content to learn how they can optimize their systems and maximize the benefits of a fully connected home or business.
Features
- Drives customer engagement, feature adoption, and education by providing relevant content and recommendations
- Reduce service calls by deepening customer education and engagement
- Presents a front-and-center, exploratory hub of curated content to keep customers informed about new products and services, ensuring they get the most from their systems
- Educates customers about the advanced features and benefits of Alarm.com's smart home and business security solutions in one place
- Encourage customers to optimize their systems, helping to foster customer loyalty and maximize the lifetime value of their account
Access Discover
Discover can be accessed using the Alarm.com customer website and Alarm.com app.
To access Discover using the Alarm.com customer website:
- Log in to the Alarm.com customer website.
- Click Discover.
- View the desired categories.
- In New, view information about new products and features.
- In Recommended, view 10 recommended products and features.
- In Features, view general products and features.
- In Expand My System, view products and features that can be added to the account.
Note: Expand My System is reserved for Upsell Offers and will not be present without an active offer. For more information, see Product Upsell Program.
- If desired, customers can click on the actionable button at the bottom of the article.
- For items that display Set Up, customers can move forward to get started with the suggested feature.
- For items that display Learn More, customers can get more information about the desired feature by visiting the Knowledge Bade content on the feature.
Note: The option to set up a feature will not always be available as some content within Discover is purely informational.
The following image shows how Discover is displayed on the Alarm.com customer website:
To access Discover using the Alarm.com app:
Important: The Alarm.com Alarm.com app version of 5.4.0+ is required to access Discover using the Alarm.com app.
- Log in to the Alarm.com app.
- Tap Discover.
- View the desired categories.
- In New, view information about new products and features.
- In Recommended, view 10 recommended products and features.
- In Features, view general products and features.
- In Expand My System, view products and features that can be added to the account.
Note: Expand My System is reserved for Upsell Offers and will not be present without an active offer. For more information, see Product Upsell Program.
- If desired, customers can tap on the actionable button at the bottom of the article.
- For items that display Set Up, customers can move forward to get started with the suggested feature.
- For items that display Learn More, customers can get more information about the desired feature by visiting the Knowledge Bade content on the feature.
Note: The option to set up a feature will not always be available as some content within Discover is purely informational.
The following image shows how Discover is displayed on the Alarm.com app:
Frequently asked questions
Does Discover replace Upsell Offers?
No. Although Upsell Offers are located within the Discover tab, they must be set up separately.
For more information about Upsell Offers, see Product Upsell Program Overview.
How is content selected for customers?
Content is selected based on the features a customer account already supports. The service package, account type, and features supported by the dealer are taken into account to tailor an appropriate selection of articles that are relevant and accessible to the customer.
Can my customers see content about features they have already set up?
Yes. Discover will select content that is engaging for customers which can mean that content about a feature that has been previously set up would be suggested for a customer.