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Add Device Portal

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With the Add Device Portal, customers are empowered to self-install devices with no appointment necessary. The customer can launch intuitive, step-by-step installation wizards from the Alarm.com customer website or Alarm.com app at their own convenience, while also saving time and money on truck rolls.

Add Device Portal considerations

  • Customers will only see wizards for devices supported by their service packages.
  • The installation process automatically includes important setup steps (e.g., Z-Wave network rediscovery) without any additional input from the customer. 

Access the Add Device Portal

The Add Device Portal can be accessed using the Alarm.com customer website or Alarm.com app.

  1. Log in to the Alarm.com customer website.
  2. Click Settings. 
  3. Click Manage Devices. 

    Manage Devices.PNG
     
  4. Click Add Device.
  5. Click to select what type of device to install (e.g., Lock, Audio, Video Camera, etc.).

    Device_Choices.PNG
     
  6. Click the specific device to start the installation wizard. 
  7. Follow the device installation wizard prompts for device installation. 
Alarm.com customer website video tutorial:

  1. Log in to the Alarm.com app. 
  2. Tap Menu.
  3. Tap Add Device.
  4. Tap to select what type of device to install (e.g., Lock, Audio, Video Camera, etc.).
  5. Tap the specific device to start the installation wizard. 
  6. Follow the device installation wizard prompts for device installation. 

Add Device Portal installation types

Z-Wave devices

When using the Add Device Portal to add Z-Wave devices, the customer is prompted to perform the following general steps:

  1. The Add Device Portal puts the panel in learn mode.
    • This is done without the customer having to perform any actions.
  2. Depending on the Z-Wave device, the customer is given instructions on how to trigger the device. 
  3. Once the device is learned, the customer is prompted to name the device. 
  4. The customer can then add another device or continue to finish the installation process. 
     
    Note: The customer's system waits 15 minutes for the customer to potentially add additional Z-Wave devices before requesting a network rediscovery.
Cloud-to-cloud and third party accounts (OAuth)
  1. The customer is provided some instructions on how to begin the initial setup.
  2. The customer is commonly directed to log in to the 3rd party account associated with the device. 
  3. The customer can then add another device or continue to finish the installation process.
Video devices

Video devices can vary in features, so the enrollment process may be different depending on the video device. The Add Device Portal recognizes the model and type of video device being added and provides instructions appropriate for the video device being installed. 

An example installation for the ADC-V522IR is as follows:

  1. Navigate to the Add Device Portal on the Alarm.com customer website. 
  2. Select the ADC-V522IR as the video device to be installed. 
  3. Check the router for what type of install should be chosen (i.e., Ethernet, AP, or WPS). In this example, WPS is chosen.
  4. Plug the camera in and wait for the appropriate color light to display. 
  5. Press the camera's WPS button until the appropriate color light displays. 
  6. Activate WPS on the router. 
  7. Wait for the appropriate color light to display. 
  8. Initiate the camera install on the account once the camera is connected. 

Add Device Portal example