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Knowledge Base

Grant a login access to an Enterprise group

New and current logins can be given the ability to view or manage an Enterprise Group. Enterprise Group logins allow the user to view all locations within the Enterprise Group.

Note: Login management can only be done with a customer's login. Login management cannot be done through Log In with Access. For more information about logging in with access, see Using Log In with Access

To create or add a login for an Enterprise Group:

  1. Log into the Alarm.com customer website using an Administrator login.
  2. Verify the correct group is selected.
  3. Click Users.
  4. Click Manage Logins.
  5. Create a new group login or elevate an existing one.
    • To create a new group login:
      1. Click Add Group Login.
      2. Select the type of login to add to the group.
        • Click New Login to create a new login.
          1. In Login Name, enter the login name for the new login.
          2. In Email Address, enter the email address for the new login.
          3. Using the Role dropdown menu, select the desired role for the login.
          4. Select the desired permissions for the login.
          5. Click Save.
        • Click Associate Login to enter the login name and email of an existing login to allow it access to the group.
          1. In Login Name, enter the login name for the existing login.
          2. In Email Address, enter the email address for the existing login.
          3. Using the Role dropdown menu, select the desired role for the login.
          4. Select the desired permissions for the login.
          5. Click Save.
    • To elevate an existing login:
      1. Select the desired user.
      2. Using the role dropdown menu, update the roles for the desired group.
         
        Note: Click Down to expand a group and view the Subgroups or locations within it.

Roles 

There are four roles to choose from for Enterprise Group logins.

Permission Description
Administrator Administrator logins have full access to manage the Enterprise locations within the groups the login has access to. 
Full Control Full Control logins have the ability to control and manage all devices and use most of the Alarm.com customer website and Alarm.com app functionality available to the primary account login for each location in the Enterprise Group. They are not able to manage website logins, and they do not receive certain types of account notifications that go only to primary account logins. Full Control logins do not have the ability to manage the Enterprise Group or change group level settings.
Read Only Read Only logins are able to see most of the website pages and settings for each of the locations in the Enterprise Group, but they are not able to make any changes to account settings, arming state, or device status, and cannot view saved video. These logins cannot manage website logins.
Custom logins Custom logins have the permission definitions that are set while creating the login as shown in the preceding step. 

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