Create and manage Multi-Level Enterprise Groups

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Enterprise groups allow property managers to view and manage multiple locations from one login. It is possible to group multiple Enterprise groups together under a parent group to allow access across even more locations.

Requirements

An account with a commercial service package
One account with the Multi Level Enterprise Security Console service package add-on

Terminology

To help with understanding this page, note the following terms:

Enterprise group: Any group of one or more properties created in Alarm.com.
Parent group - A group created in Alarm.com that contains multiple groups within it.
Subgroup - An Enterprise group contained within a parent group.
Standalone group - An Enterprise group not contained within a parent group.
Location - A single property.
Administrator login - A login with all permissions active.
Parent login - A login that has visibility to all Enterprise groups in the parent group.

Creating and managing Enterprise groups

Enterprise setups with multiple groups (i.e., parent group with one or more subgroups) can be created in several ways:

Creating a parent group

Begin with one or multiple standalone groups: This method creates a new parent Enterprise and allows you to select what standalone groups should be added to the new parent.

Creating a subgroup in an existing parent group

Add a new subgroup as part of an existing parent group. Move properties between subgroups.

Merge a standalone group with an existing parent group

Add an existing standalone group with an existing parent group.

Create a parent group using the Alarm.com customer website

Parent groups can be created by adding multiple groups into one higher-level view or by subdividing the current group into easy-to-manage subgroups.

Important: The Multi Level Enterprise Security Console service package add-on must be enabled for customers to be able to create a parent group.

Add multiple groups into one higher-level view

Adding multiple groups into one higher-level view is useful if there are multiple groups in the multi-system access dropdown menu. These groups can be added to a new parent group.

To create a parent group by adding multiple groups into one higher-level view:

Log in to the Customer Website.
Click Manage Groups.
Click Enterprise Group.
In the New Enterprise Group field, enter a name for the new parent group.
In Group Type, select Group containing other groups, then select the existing Enterprise Group.
Click Save.
In Elevate Additional Child Group Logins, click to select any other Administrator logins that you want to elevate to parent logins.
Click Move.

Note: This action can be changed, and logins can always be promoted to the parent group manually later.
The process is complete. The parent group will be listed In the upper-left dropdown, and the list of subgroups will be listed below.

Note: There may be a delay between creating the new parent group Enterprise and when it appears on the Partner Portal. Refresh the information through the Partner Portal to check for updates.

When the parent group creation is successful, a list of subgroups contained within the parent group will appear. Click to expand to the left of the group name to display the list of systems within that subgroup.

Subdivide the current group into easy-to-manage subgroups

Subdividing the current group into easy-to-manage subgroups is useful when the user has one group that is very large.

To create a parent group by subdividing the current group:

Log in to the Alarm.com customer website.
Click Manage Groups.
Click Subgroup.
Enter a name for the subgroup.

Note: If this process is started with a standalone group, the current group will become the parent group and the group that is being made will be the first subgroup, and all systems will be moved into the subgroup. If this process is started with a Parent Group already, once the Subgroup name is entered and saved, an empty subgroup with that name will appear under the Parent group.
The current group will be elevated and become a parent group.

Note: Click Subgroup to create additional subgroups and split up the one large group into multiple subgroups.

Create a parent group with few locations

Creating a parent group by adding multiple groups into one higher-level view or by subdividing the current group into easy-to-manage subgroups is helpful when there are many groups and locations. For accounts that have few locations, a parent group can be created separately.

To create a parent group with few locations:

Verify that an Enterprise Group has been created. For more information, see Create a new Enterprise group.
Log in to the Alarm.com customer website.
Click Manage Groups.
Click + Enterprise Group.
In the New Enterprise Group field, enter a name for the new parent group.
In Group Type, select Group containing other groups, then select the existing Enterprise Group.
Click Save.
In Elevate Additional Child Group Logins, click to select any other Administrator logins that you want to elevate to parent logins.
Click Move.

Note: This action can be changed, and logins can always be promoted to the parent group manually later.
The process is complete. The first subgroup will be listed below.

Note: There may be a delay between creating the new parent group Enterprise and when it appears on the Partner Portal. Refresh the information through the Partner Portal to check for updates.
When the parent group creation is successful, a list of subgroups contained within the parent group will appear. Click to expand to the left of the group name to display the list of systems within that subgroup.

Successful parent group creation

When parent group creation is successful, a list of groups will appear contained within the parent group. These are called subgroups. Expanding the carrot to the left of the group name will expose the list of systems within that subgroup. Subgroups can be created in an existing parent group and properties can be moved between subgroups.

To create a subgroup in an existing parent group:

Log in to the Alarm.com customer website.
Click Manage Groups.
Click Subgroup.
Name your subgroup, then click Save.
The new subgroup should be listed under the parent group on the manage groups page.

To move properties between subgroups

Log in to the Alarm.com customer website.
Click Manage Groups.
Expand the subgroup that has the properties you'd like to move.
Click to select all properties to be moved.
Click Move.
Expand the parent group and select the subgroup that will receive these properties.
Click Next.
Using the Determine User Access dropdown, select either Retain Users or Remove Users.
Click Move.

Note: Retain Users will allow group-level users with access to this location to continue to access It after the move is complete. Remove Users will remove all group-level users with access after the move is complete.
The selected properties should now appear underneath the new subgroup.

Move an existing standalone group into an existing parent group

To move an existing standalone group into an existing parent group, the parent group Administrator login must first be granted access to the standalone group.

To grant the parent group Administrator login access to the standalone group:

Log in to the Alarm.com customer website with an Administrator login for the existing standalone group.
Click Users.
Click Manage Logins.
Click Add Group Login.
Click to select Enter login and email of an existing login, and enter the login name and email address of the Administrator login for the parent group.

To add a standalone group to a parent group:

Login to the Alarm.com customer website using the Administrator login for the parent group.
Using the dropdown menu, select the standalone group.
Click Manage Groups.
Click .
Click Move.
Select the Parent Group. This will grant them access to all of the other subgroups in the parent group.

Important: The login must have access to at least one Parent Group for anything to display.
Click Next.
Select which logins to elevate to Parent Group Logins.
Click Move.
The standalone group will now be a subgroup of the parent group.

Note: The changes will be reflected in Alarm.com almost immediately. There will likely be a delay for this to be reflected in the Partner Portal's Enterprise summary pages.