Create and generate a Smarter Business Report

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Smarter Business Reports provide comprehensive insights into the activity of a location or business. The ability to generate a Smarter Business Report for multiple locations depends on the login used when generating the report.

When logged into an Enterprise group, the Smarter Business Report generated can be for multiple selected locations within the Enterprise group or of all systems associated with the group. This is useful for compiling information across multiple locations and systems.

When logged into a single system, the Smarter Business Report generated is a report of the logged-in system. This is useful for generating single-system reports and collecting information on a specific system. Reports can also be run on demand.

Smarter Business Report types

There are multiple different Smarter Business Reports that can be generated:

Location Summary Report - Graphs sensor activity, opening, and closing events for the reporting period.
Location Open/Close Report - Shows open/close events for the location.
Alarms & Issues Report - Shows all Alarms/Issues for the location.
Sensor Activity Report - Shows a count of sensor activations for the time periods as well as the first and last activation time for the reporting period.
Arming/Disarming Summary - Provides the date and time for all arming and disarming activity.
Video Health Report - Provides key data points and insights for your SVRs and cameras, plus the latest video snapshots.
Access History Report - Shows all successful and failed access attempts.
User Summary Report for Access Control - Provides a list of all users alongside relevant information such as credentials, credential start date, credential end date (where applicable), Access Group, and Access Plans.
Temperature Monitoring Report - Provides key data points and insights for all temperature devices.
Battery Level Report - Provides a list of devices with a battery level within a certain range for all properties managed.

Create or edit a Smarter Business Report

Note: A Commercial or Commercial Plus service package is required to create a Smarter Business Report. Standalone accounts require the Commercial Reports service package add-on.

To create or edit a Smarter Business Report using the Alarm.com customer website:

Log in to the Alarm.com customer website.
Click Activity.
Click Reports.
Create a new report or edit an existing one.
- To create a new report, click New Report, then select the type of report to be generated.
- To edit an existing report, click next to the desired report.
  
  Note: To delete an existing report, click next to the desired report.
In Report Name, enter the desired name for the report.
In Timeframe, click the time period to be viewed.
To choose recipients, click Add.
Click the entries in the Address book that are to be notified, or click the New button to add a new Address Book entry.
Click Close.
Verify the report is configured with the correct settings.
Click Save.

To create or edit a Smarter Business Report using the Alarm.com app:

Log in to the Alarm.com app.
Tap .
Tap Reports.
Create a new report or edit an existing one.
- To create a new report, tap , then select the type of report to be generated.
- To edit an existing report, tap next to the desired report, then tap .
  
  Note: To delete an existing report, tap next to the desired report, then tap .
Tap the type of report to be generated.
In Report Name, enter the desired name for the report.
In Timeframe, tap the time period to be viewed.
Select the desired recipients.
Verify the report is configured with the correct settings.
Tap Save.

Run an on-demand report:

On-demand reports can be run using the Alarm.com customer website or Alarm.com app.

Daily, weekly, and monthly reports can be generated. The report opens up in a new window in the browser, so the customer may need to disable or make an exception for any pop-up blockers on the browser.

Note: On-demand weekly and monthly reports include data starting from the beginning of the week or month leading up to the moment the report was generated.

Account information older than a month can be viewed in the Event History. For more information, see View the customer's system Event History.

To run an on-demand report using the Alarm.com customer website:

Log in to the Alarm.com customer website.
Click Activity.
Click Reports.
Click on the ellipses next to the report you want to run
Click next to the desired report.

Com Reports on demand.png

To run an on-demand report using the Alarm.com app:

Log in to the Alarm.com app.
Tap .
Tap Reports.
Tap next to the desired report.
In Actions, tap Run Report.

On-Demand Report App.png

Frequently asked questions

When are the reports processed?

Daily reports begin processing every morning around 6:00 AM EST with the information for the previous day.

Weekly reports begin processing around 9:00 AM EST every Monday.

Monthly reports begin processing around 6:30 AM EST on the first day of every month.

How are reports received?

Depending on the type of report, the recipients selected can receive an email with a web link, a PDF, or a CSV file of the report.

Will the reports show who has armed and disarmed the system?

The report shows who armed and disarmed the panel or partition based on the same information that is displayed in the Event History. If a user code is used to disarm a panel or partition, the name of the user who disarmed will display. If secure arming is turned off, it will show that the panel was armed but not by whom since no user code was entered.

Arming/Disarming Reports also show the username who sent a specific remote command.

Do reports require business hours?

The Location Open/Close and Location Summary reports require business hours. The option to create these reports will be unavailable if business hours are not set up on the account. For more information about business hours, see Configure Commercial Business Hours.

Can all customers use reports?

No. Reports are restricted to customers with the Commercial or Commercial Plus service package, and they are available without needing to select an additional add-on.