Quarterly Water Valve Test failed
The Quarterly Water Valve Test reminds customers with a Z-Wave water shutoff valve to test their valve every 90 days.
For more information about performing the Quarterly Water Valve test, see Quarterly water valve tests.
If the test fails:
- Verify the Z-Wave mesh network is strong with repeaters and minimal wall, floor, or object obstruction between devices. Bring repeaters on-site when investigating to be safe.
- Test an open or close command to the valve from the Alarm.com customer website or app.
- If this fails, test the valve locally using the buttons on the device to open and close the valve.
- If local control does not work, it may be possible that the hardware is not working properly. Consult a plumber or the professional that completed the installation.
- If local control works but remote commands are failing, test remote Z-Wave commands to other devices on the network. If other Z-Wave devices have issues, it may be necessary to improve the Z-Wave mesh network by moving devices or adding additional repeaters.
The test will re-prompt after 90 days again for the customer. If commands work when on-site, that will be sufficient until the next test period is prompted.