Video Intercom Mobile Directory - Frequently asked questions

What can I customize on the directory setup?

The following can be customized on the directory:

Logo
Title
Help text
Dealer logo will be automatically pulled

The directory can also be adjusted to show as names versus unit numbers to protect privacy.

What happens if visitors just press the button on the doorbell camera?

The button press event can be configured to route notifications to specific push, SMS, email recipients. For more information about configuring button press event notifications, see Create a doorbell call notification.

Can multiple QR codes be created?

Each QR code is unique to each video device used for the Video Intercom Mobile Directory. If there are separate entrances with another video device, a separate QR code is required.

How can the digital QR code be printed?

Users may download the QR code file by clicking the SAVE & DOWNLOAD button on the Customize QR Code page, which displays during the initial setup of an intercom or by clicking Download QR Code on the Intercom summary page after the intercom is configured.

Multiple file types for the QR code are supported. From the downloaded files, users can print it as is or format it in their software of choice. We recommend working with a local sign maker to produce an acrylic or metal etched logo that includes custom text and logos for the property.

Download QR code.png

What are recommended best practices for creating QR code signage?

The following are recommended best practices when printing and placing QR code signage:

Size of sign	QR code minimum size for any material: 2 x 2 cm (about 0.8 x 0.8 in) White space around QR code: At least 0.16" (1/8") clear margin on all sides
Design	Use high-contrast QR code (i.e., black on white or white on black—avoid colored/patterned backgrounds) Add clear instruction text, e.g.: Scan for Intercom Directory Scan this QR code to view building directory
Placement for visibility	Height from ground: 48–63 inches (4–5.25 feet, standard adult chest/eye level) Place close to the intercom panel—ideally within 6–12 inches Mount on a flat, well-lit surface that faces users Avoid obstructions (i.e., doors, plants, bikes, etc.)
Material for durability	It is recommended to use weatherproof, UV-resistant materials for the sign for longevity and accuracy of printed QR Code (e.g., acrylic, aluminum, laminated plastic, etc.) For mounting: Use tamper-resistant screws/bolts or strong, weatherproof adhesive where applicable Ensure mounting surface is flat

When would the QR code change or need to be replaced?

The following table outlines when a new QR code is needed depending on the action taken.

When a new QR code is needed, the old QR code will be invalid. There is currently no way to reassign the former QR code. Users should try to avoid having to create new QR code signage.

Action taken	Is a new QR code needed?
Factory reset doorbell	No *
Factory reset access control	No
Delete and reinstall doorbell	Yes
Delete and reinstall access control devices	No
Equipment swap of access control	No
Install new doorbell	Yes
Delete Intercom Directory on the Alarm.com customer website	Yes

*Note: Factory Resetting a video doorbell should normally be done after deleting and before reinstalling the device, which would result in needing a new QR Code printed.

What security measures are in place to protect the directory webpage?

Each directory webpage is generated using a unique 32 character hash. The webpage has spam detection and can be disabled if abused. A new webpage hash and respective QR code will be required if this takes place.

Is there a limit to how many recipients can be included on a directory?

There is no limit on directory recipients. The limit is on the number of mobile devices set to receive intercom notifications. This is controlled by the service package option selected, with each account able to have up to 200 mobile device recipients. This can be further expanded by linking additional customer accounts. For more information about linking accounts, see Link Video Intercom Mobile Directory User accounts to the Manager account.

Note: Each directory recipient can have multiple mobile devices set to receive notifications. For example, a single recipient could have a mobile phone, an iPad, and a compatible Qolsys panel that rings when visitors select that directory.

Why am I unable to see the Intercom card on my app dashboard?

The Intercom card is only viewable and accessible when logged in using the account credentials for the tenant account. It is not possible to view the Intercom card when viewing the account using a Linked Login.