BAS-IP Video Intercom Integration - Customer Installation and User Guide

For the main property manager account:

Once the hardware is installed and the service packages are configured, the intercom directory will be automatically created and will be ready to edit.

1. Log in to the Alarm.com customer website.
2. Click Video.
3. Click Intercom.
4. In Directory Management, click Set up for the directory that was automatically created.
5. Use the Users/Recipient Systems dropdown menus to match the imported apartment information from the BAS-IP web interface for the linked tenant accounts.
   • If you need to create additional apartments, click BAS-IP Configuration to be directed to the BAS-IP web interface.
      
     Note: You must be on the same LAN as the BAS-IP device to access its web interface.
      
6. Complete the rest of the setup wizard, including setting up concierge, to save the directory.

For tenant accounts:

Tenants are the intercom recipients receiving the call. The following steps can be completed after the main property manager account sets up the intercom directory.

1. Intercom recipients receive an email invitation with instructions on how to download the Alarm.com app and enroll.
    
   Note: Users will not receive this email if this is not their first Alarm.com account.
    
2. After logging in to the Alarm.com app, tenants have access to an Intercom dashboard card, prompting them to enroll and set up their intercom profile. Tap Get Started.
   • If part of a system group, recipients must switch to the community system before initiating the enrollment process.
3. Enter the required name information, then tap Next.
4. To complete intercom enrollment and create an intercom call push notification rule, tap Agree & Save.
5. Once enrolled, the Intercom card will update to show the door status.
   • System group members will only see this card while switched to the community system.

To change intercom contact/call settings:

1. Log in to the Alarm.com app.
2. On the Intercom card, tap .
3. Tap Edit/Notifications.

To set up and use intercom as a visitor:

1. Scan the QR code displayed on the property to access the intercom directory webpage.
2. Select the user to initiate a call.
   
   
    
3. A call screen will appear in the browser, showing the call is in progress.
4. Tenants and visitors can engage in a two-way conversation using the video device. The tenant will see the visitor via the video device, but the visitor will not see the tenant.