The video quality from a third-party camera is poor
The third-party camera appears in the list of enrolled devices but the live video is choppy or unclear.
If the video device does not appear to be connected to the account itself, see The third-party camera cannot complete the discovery process.
Verify the following requirements and settings:
- The network meets the minimum bandwidth requirements of the video system. For more information about third-party camera bandwidth requirements, see Third-party camera bandwidth recommendations.
- The camera's stream settings. If the camera’s stream settings are set to a very high resolution (e.g., 3840x2160), it could negatively impact performance. Reduce the resolution or frame rate to improve video performance.
For additional assistance with adjusting the camera settings, refer to the camera manufacturer.