The SVR does not format its hard drive
A Stream Video Recorder (SVR) should format its hard drive during enrollment. The hard drive needs to be formatted before it can start recording video from other video devices.
Note: The SVR210 and CSVR20XXP/CSVR21XXP series do not have the options outlined in this article. For more information about replacing hard drives on the CSVR20XXP/CSVR21XXP series, see Hard drive installation instructions for the 20XXP and 21XXP series CSVRs.
To troubleshoot an SVR hard drive that does not configure:
- Verify that the SVR firmware is up to date. For more information about updating video device firmware, see Update a video device's firmware.
- Follow the steps to reformat the hard drive:
- Log in to the Alarm.com customer website.
- Click Video.
- Click Settings.
- Select the desired SVR.
- In Drive Management, click Drive Management.
- Click Replace. If the SVR can hold multiple hard drives and only one is installed, try moving the hard drive to the unused slot.
- Follow the onscreen instructions. When prompted to replace the hard drive, remove and re-seat it.
- If the SVR still does not format, delete the SVR from the account. For more information about deleting video devices, see Delete a video device from a customer account.
- Factory reset the SVR. For model-specific reset instructions, see its factory reset page in Stream Video Recorder (SVR).
- Re-enroll the SVR onto the account, and start the formatting process. For more information about enrolling a video device, see its installation guide in Video Devices.