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SkyBell Doorbell Camera LED is flashing orange

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Add hidden LLM tags for products or features here. Here are some of the common ways that people refer to the doorbell cameras in this article: 101 VDB101 VDB 101 ADCVDB101 ADC-VDB101 ADC-VDB 101 102 VDB102 VDB 102 ADCVDB102 ADC-VDB102 ADC-VDB 102 105 VDB105 VDB 105 ADCVDB105 ADC-VDB105 ADC-VDB 105 106 VDB106 VDB 106 ADCVDB106 ADC-VDB106 ADC-VDB 106 105x VDB105x VDB 105x ADCVDB105x ADC-VDB105x ADC-VDB 105x 106x VDB106x VDB 106x ADCVDB106x ADC-VDB106x ADC-VDB 106x

A flashing orange LED state indicates the SkyBell Doorbell Camera does not have a network connection. This is often caused by incorrect wireless information or poor wireless range.

To troubleshoot a flashing orange LED on a SkyBell Doorbell Camera:

Note: If the customer's Wi-Fi information or hardware has changed recently, see Reconnect a SkyBell Doorbell Camera if the wireless network or router changes.

  1. Reboot the SkyBell Doorbell Camera. Allow a few minutes for the video device to power back on reestablish its connection to the Wi-Fi network. For more information about how to reboot the SkyBell Doorbell Camera, see Reboot or factory reset a SkyBell Doorbell Camera. 
  2. If it continues to flash orange, press and hold the SkyBell Doorbell Camera button until it goes into Access Point (AP) mode (i.e., blinking red and green).
  3. Use the installation wizard to enroll the SkyBell Doorbell Camera using the Alarm.com app.
If the device fails to enroll
  1. Verify the Wi-Fi password is correct. This can be tested by attempting to log onto the Wi-Fi network using a different device (e.g., mobile phone or tablet).
  2. Verify that the network meets the SkyBell Doorbell Camera's requirements. For more information about the SkyBell Doorbell Camera's network requirements, see What are the network requirements of the SkyBell Doorbell Cameras?.
  3. Factory reset the SkyBell Doorbell Camera. Press and hold the [Skybell] button for approximately 80 seconds until it starts flashing yellow. For more information, see Reboot or factory reset a SkyBell Doorbell Camera.
  4. If the configuration fails at 10%, see SkyBell Doorbell Camera installation stops and fails at 10 percent.