Reconnect a SkyBell Doorbell Camera if the wireless network or router changes
If a customer gets a new router or changes their Wi-Fi credentials (network name or password), the SkyBell Doorbell Camera needs to be reconnected to the new network using the Alarm.com app.
Reconnect the SkyBell Doorbell Camera to the network
The SkyBell Doorbell Camera needs to be reinstalled to reconnect to a network. It is recommended to delete and factory reset the device before reinstalling it.
Delete and factory reset the device
- Remove the SkyBell Doorbell Camera from the account. For more information about the removal process, see Delete a video device from a customer account.
- Factory reset the SkyBell Doorbell Camera by pressing and holding the doorbell button until the LED starts blinking yellow.
- Wait for the SkyBell Doorbell Camera to reboot and enter Access Point (AP) mode. The LED blinks red and green to indicate it is in AP mode.
Important: Verify the wireless credentials are entered correctly during the following installation. For hidden (i.e., not broadcasting) networks, temporaritly unhide the network to reconnect the device.
Reinstall the device on the desired network
To reinstall the device using the Alarm.com app:
- Verify that the SkyBell Doorbell Camera is in AP mode. The LED should be blinking red and green. For more information about how to put the SkyBell Doorbell Camera into AP mode, see What do the LEDs on the SkyBell Doorbell Camera mean?.
- Log in to the Alarm.com app.
- Tap Doorbell Camera.
- Tap
. - Tap Add Camera.
- In Select Video Device, tap to select the desired device.
- Follow the on-screen instructions to finish installing the SkyBell Doorbell Camera. For more information, see SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x) - Installation Guide.
Troubleshooting
A poor Wi-Fi connection may cause the installation to fail. If the SkyBell Doorbell Camera stops and fails at 10%, see SkyBell Doorbell Camera installation stops and fails at 10 percent.
For additional troubleshooting guides, see the How-to troubleshooting guides section of SkyBell Doorbell Cameras.