ADC-V520IR LED flashes green three times and red once after saving Wi-Fi information
If the ADC-V520IR video camera's LED flashes green three times, then red once after saving wireless information, it indicates the password and/or encryption type is incorrect.
Note: If the customer's router has WPS mode enabled, pairing the camera using WPS will also resolve this behavior.
Manually configure the Wi-Fi password and encryption type
- Connect the camera using an Ethernet cable.
- Wait for the LED to turn solid green.
- Log in to the Alarm.com customer website.
- Click Video.
- Click Settings.
- Select the desired camera.
- Click Network.
- Click Change Network.
- Click Manual.
- Use the Encryption Type dropdown menu to switch to a different encryption type.
- If WPA is selected, use the Algorithm dropdown menu to select TKIP (Default for WPA).
- If WPA2 is populated, use the Algorithm dropdown menu to select AES (Default for WPA2/WPA3).
- In the Password field, verify the password is correct. This field is case-sensitive.
- Click Continue.
- Remove the Ethernet cable.
- Remove and reapply power to power-cycle the camera.
- Observe the LED behavior.
- If the camera LED turns solid green, then the camera has successfully connected to the wireless network.
- If the LED displays the three green one red pattern again, the encryption and algorithms may be mismatched. WPA encryption type is usually matched with the TKIP algorithm type, and WPA2 encryption is usually matched with AES algorithm type.