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Knowledge Base

View the battery status of a video device

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You can view the current battery level and battery status history of a video device using the Alarm.com customer website or Alarm.com app.

To view the current battery level of a video device:

Using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Select the desired battery-powered device.
  5. In Battery Status, the battery level is displayed as a percentage. Click Battery Status to view more information.
  6. Click Request Update to view the current battery level of the device.
Using the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Tap Doorbell Video Call or Video .
  3. Tap Configure.
  4. Select the desired device.
  5. In Battery Status, the battery level is displayed as a percentage. Tap Battery Status view more information.
  6. Tap Request Update to view the current battery level of the device.

View the Battery Status and usage summary

You can view the Battery Usage Summary for battery-powered devices using the Alarm.com customer website or Alarm.com app.

To view the Battery Usage Summary:
Using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Select the desired battery-powered device.
  5. Click Battery Status.
  6. View the Battery Usage Summary for the device.
     
    Battery Usage Summary
Using the Alarm.com app:
  1. Log in to the Alarm.com app.
  2. Tap Doorbell Video Call or Video .
  3. Tap Configure.
  4. Select the desired device.
  5. Tap Battery Status.
  6. View the Battery Usage Summary for the device.
     
    Battery Usage Summary page

Video device battery level indicators

In app versions 5.3+, users are now informed if their battery-powered device has any active issues such as:

  • Depleted Battery battery-empty.svg
  • Critical Low Battery battery-0.svg (less than 10%)
  • Low Battery battery-1.svg (less than 20%)
  • Low Temperature battery-cold-weather.svg (less than 5ºF)
  • High Temperature thermostat-issues.svg (greater than 131ºF)

Note: The charge for battery-powered devices tends to deplete faster than normal at lower temperatures. Advise users prematurely that they need to charge their battery when in the Low Battery and Low Temperature Alert state (less than 20% and less than 32ºF).

The battery status indicator icon is displayed across all video streaming interfaces, except for the Multi-Video Feed Grid View, Siri Shortcuts, and TV interfaces. Additionally, the battery level is visible on the device's overview page.

Tapping on the battery indicator icon will display an informative message and guidance within an action sheet for each unique status. Within the action sheet, users are shown a Go To Settings button that takes them directly to their device's Battery Status page. This displays their specific battery percentage and an embedded trouble condition screen with a link to a knowledge base article to resolve their respective issue/trouble condition.

Note: Push notifications send when any battery-powered device's trouble condition arises, and tapping on these push notifications will direct to the appropriate trouble condition mobile web view.