Interact with visitors and devices using the doorbell camera call screen
Customers can talk to individuals at their door using the Alarm.com app or a compatible panel. Additionally, users can control their security system, locks, access control doors, garage doors, and lights all from the live video call screen.
The number of users who can view the doorbell video call screen at the same time time varies by device. For more information, see How many users can view the live video stream simultaneously?.
Compatibility requirements
Customers can view the doorbell call screen using the following devices and platforms:
- To view using the Alarm.com app, the app must be version 4.14+ on an Apple or Android mobile device (e.g., smartphone or tablet). To use the microphone with the doorbell camera, the mobile device must have the microphone permission enabled.
- To view using a panel, it must be one of the following compatible panels with the required settings. For more information about panel-specific compatibility and required settings, see the panel-specific guide:
- 2GIG EDGE - Stream live video from Alarm.com cameras on a 2GIG EDGE
- Qolsys panels - Stream live video from Alarm.com cameras on Qolsys panels
To start a video call:
- Log in to the Alarm.com app.
- Tap
or 
. - Tap
. - Use the controls to talk, listen, send commands to devices, and end the call.
To control devices while on a video call:
- While on a video doorbell call, tap Actions.
- On the desired device category, tap
. The following devices can be controlled from the video call screen:
Security system: Arm away, arm stay, and disarm
Locks: Lock and unlock
Garage doors: Open and close
Lights: Turn on and off
Access control doors: Lock, unlock, and buzz open
Note: Users can only interact with access control doors using the Alarm.com app.
- Tap to select the desired device.
- Tap the desired action.