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Knowledge Base

In what file formats are snapshots and video clips saved?

Snapshot file format

  • .jpeg 

Saved clip file formats

  • .avi
  • .mov
  • .mp4

The first time the user attempts to export a clip, a popup appears asking the user to choose the preferred download format. This format is saved for future clip downloads. The user can adjust the file format for each video device individually using the Customer Website. For more information about downloading a video clip, see Download a video clip.

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