Incompatible Account
The Incompatible Account trouble condition indicates that a device attached to the current system is not compatible with the type of account the customer is currently enrolled under.
How to resolve:
Update the customer's account type to an account type compatible with the device. This will often appear in the trouble condition's additional information under ?.
For specific device requirements and instructions:
If using a HAVEN Lockdown, see Incompatible Account - HAVEN Lockdown.