Credentials in Conflict

The Credentials in Conflict trouble condition means that two user credentials on a single Access Control account or Access Control enterprise group match, and at least one of the two users has access to any access point. A potential scenario that could trigger this is the merging of two accounts into one Access Control enterprise group.

In the event a conflict of user credentials occurs, it is required to edit or remove the credentials from one of the listed users to avoid a scenario where two conflicting users have access to the same access points without distinguishing who actually presented their credentials.