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Knowledge Base

Cellular Sensor Battery Door Tamper

The Cellular Sensor Battery Door Tamper trouble condition indicates that the battery door is not fully tightened on the Alarm.com Flex IO® sensor. This can happen on installation or if there is tampering with the device. 

How to resolve:

Verify the battery door is screwed securely. 

If the battery door cannot be secured, this can result in water damage to the Alarm.com Flex IO® sensor.

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