SEM-Honeywell/ADEMCO Vista - Module LED Guide
For troubleshooting a SEM-Honeywell/ADEMCO Vista, see SEM-Honeywell/ADEMCO Vista - Troubleshooting Guide.
UL/DL Compatible SEM-Honeywell/ADEMCO Vista (SEM 210 & SEM 300)
This section applies to the SEM 210 and SEM 300 module LEDs.
The SEM300 has additional gateway LEDs that display from the enclosure.
SEM300 enclosure gateway LEDs
The enclosure gateway LEDs can be used to indicate communication errors, panel communication, network communication, and signal strength.
Note: For advanced troubleshooting, open the cover to look at the Alarm.com module LEDs. For more information about the module LEDs, see SEM-Honeywell/ADEMCO Vista - Module LED Troubleshooting.
Trouble LED
The Trouble LED flashes 1 to 8 times in a four-second interval to indicate specific error conditions.
| Flash pattern | Description |
|---|---|
| 1 | The Alarm.com module cannot communicate with the panel. Perform a power cycle on the panel. If the error persists, contact Alarm.com CORE Technical Support. |
| 2 then 4 | The Alarm.com module provisioning process could not be completed. Power cycle the system. If the error persists, see Alarm.com CORE Technical Support. |
| 2 then 5 | The Alarm.com module provisioning process could not be completed because the module is currently roaming off the carrier’s primary network. |
| 3 | The Alarm.com module is trying to register on the cellular network. If it persists for more than a few minutes, the module is having problems registering. Check L4 for signal level. If signal level is lower than 2 bars, change the panel’s location or use a remote antenna option. |
| 4 | The Alarm.com module is registered on the cellular network but could not connect with Alarm.com. If the error persists, see Alarm.com CORE Technical Support. |
| 5 | The radio on the module is not working correctly. If this persists for more than a few minutes, the module may need to be replaced. This error is extremely rare, so please verify that the module is flashing 5 times. |
| 6 | This indicates an error only if it persists for more than a minute. Otherwise, it’s an indication that the module is resolving an unusual condition regarding communication with the cellular network. |
| 7 | The SEM is unable to access panel programming. Check the panel wiring and installer code. |
| 8 | If this error persists, the account may have been set up incorrectly. Check that the serial number being used matches the serial number used to create the account. If the serial numbers are the same, contact Alarm.com CORE Technical Support. |
Path LED
The Path LED flashes to indicate the active communication path (cellular, broadband, or both) to Alarm.com.
|
Flash pattern |
Description |
|---|---|
| Steady long flash (~2 sec) | The cellular communication path is active. |
| Long flash (~2 sec) followed by a short flash (~0.5 sec) | Both cellular and broadband communication paths are active. |
| Steady short flash (~0.5 sec) | The broadband communication path is active. This should also accompany an error LED flash. |
| No flash | Both communication paths are not communicating. This should also accompany an error LED flash. |
Signal LED
The Signal LED flashes to indicate the cellular signal strength (0 to 6 bars).
Panel LED
The Panel LED flashes with every communication to the panel.
Power LED
The Power LED illuminates solid when power is supplied.
Legacy SEM-Honeywell/ADEMCO Vista (SEM 100 & SEM 200)
This section applies to the SEM 100 and SEM 200 module LEDs. For information, see SEM-Honeywell/ADEMCO Vista Non Dual-Path (SEM100/200) - Installation Guide.