View the PowerG PIR camera images for a Qolsys IQ Panel 4

Requirements

To upload PowerG PIR camera images to the Alarm.com customer website and app: 

• The Qolsys IQ Panel 4 must have a PowerG daughtercard attached
• The account must have Images - Plus on the service package
• A PowerG PIR camera (PG9934 and PG9944) must be enrolled on the panel

Compatibility considerations 

• PowerG PIR cameras are only compatible with capturing alarm and Peek-in Now images. 
  • For alarm images, the PowerG PIR camera captures an image when it detects the first motion after the panel goes into alarm.
  • For more information about requesting Peek-In Now images, see Take an Image Sensor image (Peek-In). 
• PowerG PIR camera uploads for alarms and Peek-in Now images count towards the customer's monthly upload limit. 
• PowerG PIR cameras can be used with Alarm.com Visual Verification for the Qolsys IQ Panel 4. For more information about Alarm.com Visual Verification, see Alarm.com Visual Verification. 

To configure PowerG PIR camera images: 

1. Log into the Alarm.com customer website.
2. Click Automation.
3. Click Rules, if not selected already.
4. To enable/disable PowerG PIR camera alarm images, click the toggle switch for the Panel Camera Alarm Image Uploads automation rules. 
    
   Note: Since Peek-ins are manually requested, the Peek-ins rule is always enabled. 
   
   In the following example, the PIR camera is named Motion Detector and is enabled for both rules, along with the panel camera.  
   
    
5. To configure recipient notifications: 
   1.  Click  for the automation rule to configure. 
   2. Click + Add.
   3. Select any recipients to be notified from the Address Book dropdown. If the intended recipient is not listed, click + New to add a new recipient address.
   4. Once desired recipients are selected, click Close.
   5. Click Save.

Image uploads per PIR Camera during alarm events

The number of PIR camera images that get uploaded for each alarm event is dependent on the service package setting Image Upload Count. This setting can be set to a value of 1 or 10 Image Upload. 

The following displays where the Image Upload Count is shown in the customer's service package: 

If the Image Upload Count in the customer's service package is set to:

• 10 Image Upload, customers will be able to see 10 individual images at the panel and on the Alarm.com customer website or Alarm.com app when the PIR Camera is triggered during an alarm event.
• 1 Image Upload, customers may still be able to capture 10 images from the PIR Camera and be able to view them at the panel if the panel is set to capture 10 images (Installer/Dealer Settings → PowerG Camera Alarm Image Upload Count → 10). However, just 1 of those 10 images will be uploaded to Alarm.com customer website or Alarm.com app.

The following table outlines the events that cause images to be captured and uploaded by the PIR Camera and the panel camera.