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Enable Doorbell Camera notifications to Qolsys IQ Panel 4

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Receive notifications on the Qolsys IQ Panel 4 screen when a doorbell camera detects motion or the button is pushed. 

Requirements

To enable doorbell camera notifications to the Qolsys IQ Panel 4: 

Service package 

A service package that supports at least one doorbell camera.
Panel hardware 

The Qolsys IQ Panel 4 must be connected to their router's or access point's Wi-Fi network. The doorbell camera and the Qolsys IQ Panel 4 must be connected to the exact same device's Wi-Fi network (SSID) and band (i.e., 2.4 GHz). 

Note: Doorbell-to-panel notifications are compatible with the IQ Remote PowerG on panel software version 4.4.0+ in partition 1. This feature is incompatible with the IQ remote. 
Doorbell camera 

One of the following video devices on the latest firmware: 

  • Alarm.com Video Doorbell (ADC-VDB750)
  • Alarm.com PoE Video Door Station (ADC-VDB755P)
  • Alarm.com Video Doorbell (ADC-VDB770)
  • Alarm.com Premium Video Doorbell Camera (ADC-VDB775)
  • Alarm.com Wireless Video Doorbell (ADC-VDB780B)
  • Alarm.com Battery Doorbell Camera (ADC-VDB781B)
  • SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x)
Wi-Fi 

Enable the doorbell camera notification

Note: If the user also wants to view live video from the panel screen's doorbell notification, configure Stream Video to Security Panel Screen using the Alarm.com customer website. For more information about setting up Stream Video to Security Panel Screen, see Stream live video from Alarm.com cameras on Qolsys panels.

Doorbell camera notifications can be enabled using the Partner Portal, Partner MobileTech app, Alarm.com app, or Alarm.com customer website.

Partner Portal
  1. Log in to the Partner Portal.
  2. Find the customer account.
  3. Click Equipment.
  4. Click Video Devices.
  5. Using the Video Device dropdown menu, select the desired doorbell camera.
  6. Click to select Send Motion Notifications To Panel and/or Send Button Pushed Notifications To Panel as desired. The settings update automatically after selecting an option.
Partner MobileTech app
  1. Log in to the Partner MobileTech app.
  2. Find the customer account.
  3. Tap Equipment.
  4. Tap Video Devices.
  5. Tap the desired doorbell camera name.
  6. Tap Send Motion Notifications To Panel and/or Send Button Pushed Notifications To Panel as desired. The settings update automatically after tapping an option.
Alarm.com app
  1. Log in to the Alarm.com app.
  2. Tap Doorbell Video Call or Video .
  3. Tap Configure.
  4. Select the desired video doorbell.
  5. Tap General.
  6. Tap the Panel Motion Notifications and/or Panel Button Press Notifications toggle switches to configure the settings as desired.
  7. Tap Save.
Alarm.com customer website
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Select the desired video doorbell.
  5. Click General.
  6. Click the Panel Motion Notifications and/or Button Press Notifications toggle switches to configure the settings as desired.
  7. Click Save.

Notifications

The IQ Panel 4 makes a notification sound based on its internal settings. For more information about how to adjust notification volume, see Adjust the notification volume on the Qolsys IQ Panel 4.

Depending on the type of notifications a user has enabled, the user sees either motion detection event notifications or button push event notifications on their panel screen.

Note: For the Answer option to appear, the user must have Stream Video to Security Panel Screen set up for the doorbell camera. If this setting is not configured, the user only has the option to Dismiss the doorbell notification. For more information about setting up Stream Video to Security Panel Screen, see Stream live video from Alarm.com cameras on Qolsys panels.

On IQ Remote PowerG keypads, there will only be the option to Dismiss. 

IQp2 Doorbell ringing notificatoin.PNGIQp2 Doorbell motion detected.PNG

Router settings

The following steps require adjusting router settings. For more information about and help with changing router settings, refer to the router manual, router manufacturer, or customer's Internet Service Provider.

  1. Multicast broadcasts are enabled on the Wi-Fi router.
    1. Log in into the router and verify that Multicast Packet Forwarding is enabled.
    2. If Multicast Packet Filtering is disabled, enable it.
       
      Note: If the router does not have a Multicast Packet forwarding/filtering option, then multicast broadcasts may not be an option on the router. Check with the Internet Service Provider or in the router's user manual to verify if the option is available. If a router does not support multicast broadcasts, it must be replaced to be compatible with doorbell camera notifications.
       
  2. Verify that Wi-Fi Client Isolation is disabled. For some routers/access points, it is enabled by default.
    • Wi-Fi Client Isolation may also be called Client Isolation or some variation of this.