Configure Face Recognition for unexpected activity on Qolsys IQ Panel 4

Turn on Face Recognition: 

1. Log in to the Alarm.com customer website. 
2. Click Settings. 
3. Click Face Recognition. 
   • If this option is not seen, verify the panel software version and customer's service package meets the requirements. 
4. Customers see a brief description of the feature, and two user agreements for the customer to review. 
   • The primary, required agreement gives Alarm.com permission to store and use the customer’s biometric data (a mathematical representation of their facial features).
   • Most customers also see a second, optional agreement to automatically donate their panel's disarm images to help improve the accuracy of the offering. 
      
     Note: Customer data is always securely encrypted and never shared with third parties.
5. Once required agreements are accepted, the system is enabled to begin collecting disarm images to review for Face Recognition. It is recommended for each user to disarm the panel multiple times over the next few days so the system can collect disarm images for accurate face recognition. 

The following image displays the Face Recognition page after the user opts in. After allowing a few days for the system to collect images, the user can click Get Started to navigate to the website's Users section to continue the configuration. 

Review/Verify disarm images: 

After allowing a few days for the system to collect disarm images, the user can check back on the Alarm.com customer website to review and verify the images.  Verification of a minimum of 10 images of a user's face is required to enable Face Recognition for their access code; 20 images are recommended for maximum accuracy. 

1. Log in to the Alarm.com customer website. 
2. Click Users. 
   
   
    
3. Click to select the user to review the images for Facial Recognition. 
4. In Facial Recognition, click Calibration. 
    
   Note: If a user is disarming the panel but disarm images are not showing on the Users image review page, see Disarm images are not uploading.
   
   
5. For each disarm image to review, click  to mark correct images of the user or click  to mark images that are not of the user. 
   • The process of approving images teaches Face Recognition who each user is. Customers should only approve images that show the users' face. It only matters that the face has been captured, it is not important to determine whether the images are good. 
     
     
      
6. Complete this process for each person that is assigned a unique access code for the system. A user must have at least 10 verified disarm images to enable Face Recognition for their access code. 

Verify Unexpected Activity notification is configured: 

Once the Unexpected Activity notification is configured using the Alarm.com customer website or Alarm.com app, notifications are sent any time the face of a person using a disarm code does not match the face of the person assigned that code. Depending on how the notification is configured, the system also notifies if no face is detected when using a disarm code. 

Disarm images are not uploading

If a user is disarming their panel but they are not seeing disarm images show on the Users image review page: 

• Verify if the disarm image appears in the Images event gallery. For information about navigating to the event gallery, see View the Images Event Gallery and Past Events. 
  • If the user's disarm image still appears in the Images event gallery but is just not appearing on the Users image review page, then the face may not be detected due to darkness/lighting, distance from the camera, motion blur, or an obstructed view.
    • To identify the why a face is not being detected, navigate to the Users image review page for the user, and click X images were invalid for face recognition to view all disarm images that were invalid.
  • If the disarm images do not appear on the event gallery page:
    1. Verify the Capture Panel Camera Disarm Images automation rule is enabled. To resolve, try turning the rule off and then turn it back on. For more information about enabling this rule, see View the Qolsys IQ Panel 4 Camera images on the website or app.
    2. Verify the customer's image upload limit has not been reached. For more information about the monthly upload limit, see How many images can customers upload per month?

Customers are not receiving notifications 

If a user is not receiving a notification when an unexpected person disarms their panel, verify: 

• The user associated with the access code is successfully enrolled.
  • On the Alarm.com customer website, navigate to the Users page and verify that at least 10 valid images have been approved for the user. For more information about verifying images, see Review/Verify disarm images. 
• The Unexpected Activity notifications for this user is enabled.
  • The user may have been manually turned off to trigger the notification. Edit the Unexpected Activity notification, and verify the user’s name is selected in Facial Recognition. For more information about editing the notification, see Verify Unexpected Activity notification is configured.
• The customer is selected as a recipient for the Unexpected Activity notification.
  • Edit the Unexpected Activity notification, and verify the user is listed as a recipient for the notification. If they are not listed, click Add to add or select an address book recipient.