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Qolsys IQ Panel - Z-Wave troubleshooting

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Below are troubleshooting steps for some Z-Wave issues that may be experienced on the Qolsys IQ Panel. 

Z-Wave device is unable to pair with the Qolsys IQ Panel

If a Z-Wave device is unable to pair with the Qolsys IQ Panel, use the following troubleshooting steps.

  1. Verify the Z-Wave device communicates at the same Z-Wave frequency as the panel it is paired with. 
  2. Verify the Z-Wave device is fully powered by a wall outlet or with high-quality batteries with sufficient charge.
  3. Clear and re-add the Z-Wave device again. Sometimes fresh out-of-the-box Z-Wave devices are previously paired to a Z-Wave hub at the manufacturing level for testing purposes. In turn, not clearing this relationship causes some devices to think they are still paired to a different hub, hence, not allowing themselves to be learned into a different one. 

If a Z-Wave device continues to not enroll, see Z-Wave device is not enrolling.