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Stream live video from Alarm.com cameras to the IQ Remote

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Alarm.com customers can view live streams from their compatible Alarm.com video cameras using a compatible IQ panel and IQ Remote. 

For more information about live video streaming on a compatible IQ panel, see Stream live video from Alarm.com cameras on Qolsys panels

Feature requirements 

Service package 

A service package that supports at least one video device.
Panel hardware 
  • IQ Panel 2 with panel firmware version 2.4.0+
  • IQ Hub 
  • IQ Panel 4/IQ4 Hub/IQ4 NS
  • IQ Panel 5/IQ5 Hub/IQ5 NS
Video camera 

At least one compatible Alarm.com video camera on the latest firmware connected to the customer account. For compatibility, see Compatible cameras.

There is no limit to how many cameras on the account can be streamed to the panel.
Wi-Fi 
  • The video devices and panel must each be connected to a stable Wi-Fi network. Doorbell cameras are required to be on the exact same network as the panel.
  • The video devices to be streamed should meet their minimum network requirements for the best performance.
  • To stream live video to the IQ Remote, it must be paired to the main panel through Wi-Fi, not PowerG. 

For more information about video device network requirements, see the following:

Important considerations

When live video is initiated from the IQ Remote:

Note: The IQ Remote on version 4.6.1+ supports streaming when paired via PowerG with a Wi-Fi connection. If the version is below 4.6.1, it must be paired to the main panel through Wi-Fi, not PowerG, to stream live video to the IQ Remote.

  • The live video stream also appears on the main panel but not on other connected IQ Remotes. Additionally, only one IQ Remote can stream video at a time.
  • The live video stream does not have audio.
  • Doorbell-to-panel notifications are compatible with the IQ Remote PowerG on panel firmware version 4.4.0+ in partition 1. Doorbell-to-panel notifications are incompatible with the IQ Remote.
When live video is initiated from the compatible Qolsys panel:
  • The live video stream appears only on the main panel.

Verify customer has enabled live stream to the panel 

The customer must first enable live stream to the panel using the Alarm.com customer website or Alarm.com app.

  1. Log in to the Customer website. 
  2. Click Video. 
  3. Click Settings. 
  4. Click Stream Video to Panel.

    Video Settings Overview options
     
  5. In Select Cameras, click to select each camera to view the live camera stream on the Qolsys panel's screen. 
  6. Click Save. Allow a few minutes for the settings to save to the panel. The panel may need to be power cycled.
  1. Log in to the Customer app.
  2. Tap Security System or Video. 
  3. Tap Configure.
  4. Tap Stream Video to Panel.
  5. Tap to select the desired cameras to stream to the panel.
  6. Tap Save. Allow a few minutes for the settings to save to the panel. The panel may need to be power cycled.