Skip to main content
Knowledge Base

Mandatory Verizon updates for 2GIG modules

We regret to inform you that there are cellular radios amongst a small batch of Verizon LTE cellular radios that are impacted by a mandatory Verizon update. Please contact your distributor and provide the reference number 2GIG-LTEV1-A-VZ_ASN for immediate replacement. For questions, contact 2GIG (855.2GIG.TECH). 

The affected batches of serial numbers are: SN: 1744, 1809, 1812, 1814, 1816, 1818, 1819, 1820, 1821, 1822

2GIG batch information is on the cell radio's packaging.  It is the 4 digit number starting with SN:<first 4 digits> (e.g., SN: 1823xxxxxxxxxxxxx)

Example: This radio’s batch code is 1823. This batch is not impacted.

Batch Code Info.jpg

Impacted SKU #: 2GIG-LTEV1-A-GC2 and 2GIG-LTEV1-A-GC3

Reference Number:  2GIG-LTEV1-A-VZ_ASN

 

Interested in Alarm.com?

Alarm.com technology is sold, installed, and serviced by licensed service providers near you.

 

Let's Get Started