DSC PowerSeries Neo - Power troubleshooting

To troubleshoot panel power:

1. Verify the panel transformer is plugged into an unswitched outlet.
2. Check the AC circuit breaker to verify the circuit is live.
3. Verify that the backup battery is installed correctly, and the AC power transformer is plugged in.
4. Verify the panel and transformer are wired properly. For information about wiring, see DSC PowerSeries Neo - Quick Install Guide. 
5. Verify the incoming AC voltage at the two AC Terminals. It should read about 16 - 18 VAC. For more information about measuring voltage, see What are the power requirements for a DSC PowerSeries Neo?. 
   • If there is no incoming AC voltage at two AC terminals: 
     1. Unplug the AC power transformer.
     2. Disconnect the wires from the transformer and the panel.
     3. Check the transformer to panel wire for short or open circuits.
     4. Plug in the transformer, and check for 16 - 18 VAC at the transformer's unconnected terminals. If the voltmeter reads 0 volts, replace the transformer.

To troubleshoot module power:

Module power troubleshooting is only required when the panel is receiving appropriate power (16-18 VAC) but the module is not receiving the appropriate power (11.3-13.5 VDC). If the panel is not receiving sufficient power, it can be concluded that the module is not going to receive enough power either. 

1. Verify correct wiring from panel to the cellular module. For information about wiring, see DSC PowerSeries Neo - Quick Install Guide. 
2. After verifying all wiring, if the module is still not receiving 11.3-13.5 VDC:
   1. Remove power from both the panel and module.
   2. Disconnect all wires from the panel to the module
   3. Check the panel to module wire for short of open circuits. 
   4. Re-wire the module and power panel up.
   5. Check the module voltage again. If it is still not around 12 VDC but the main panel is still getting 16-18VAC, then replace wire.

If the panel displays a low battery: 

A low battery trouble condition appears on the screen when the main panel battery is detected to be below 11.1 VDC. This trouble condition does not clear until the battery voltage is above 12.5 VDC, under load. If the battery is replaced with a new battery, allow at least 1 hour for the battery to charge and for the trouble condition to clear.