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Connect a Climax panel to a Wi-Fi network

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Wi-Fi configuration helps keep the panel connected for Dual-Path adoption. It is always good practice to ensure the panel is connected to either Ethernet or Wi-Fi.  

Requirements

The following panels have Wi-Fi: 

  • Climax HSGW Gen2 series
  • Climax Hybrid series 

Important: For Climax Gen1 panels, a Wi-Fi dongle must be plugged into the panel to connect to a Wi-Fi network. 

Enable/Disable Wi-Fi 

If Ethernet is plugged into the panel upon bootup, Wi-Fi will automatically be disabled during the initialization process. This is to prevent interference from both Wi-Fi and Ethernet. 

To enable Wi-Fi: 

If Wi-Fi is desired over Ethernet, the Ethernet cord must not be connected to the panel before Wi-Fi is connected. 

Note: If Wi-Fi is currently disabled, the customer is unable to enable Wi-Fi using the Alarm.com customer website or Alarm.com app. 

To disable Wi-Fi: 

Wi-Fi is automatically disable when the panel is connected to an Ethernet cable upon bootup or whil it is powered on. This is to prevent interference from both Wi-Fi and Ethernet. 

Important: Even if there is no internet connection coming through Ethernet, Wi-Fi will still be disabled once it is connected. Verify the Ethernet has an internet source before plugging it into the panel. 

Connect the panel to Wi-Fi

Once Wi-Fi is enabled, the panel can be connected to Wi-Fi using the Alarm.com customer website or Alarm.com app. 

Important: If Wi-Fi is disabled, the customer is not able to enable Wi-Fi. The following error message will display when attempted to connect the panel to Wi-Fi using the Alarm.com customer website or Alarm.com app: Could not verify that wifi was enabled. Please ensure wifi was enabled at the panel and try again in a few minutes. 

  1. Log in to the Alarm.com customer website. 
  2. Find the customer account. 
  3. In the Security System card, click Details. 
  4. Click Configure. 
  5. In Settings, click Details for Manage Panel Wi-Fi. 
  6. If the panel is connected to Wi-Fi, it will display the network the panel is connected to. If the panel is not connected to Wi-Fi, the following two options display: 
    • Click Scan for networks to have the panel scan for Wi-Fi networks. 
    • Click Setup manually to manually enter the network name and password. 
  7. Once the credentials are entered, click Connect. Once credentials are verified, the panel is successfully connected to Wi-Fi. 
  1. Log in to the Alarm.com app. 
  2. Find the customer account. 
  3. In the Security System card, tap Details. 
  4. Tap Configure. 
  5. Tap Panel Wi-Fi. 
  6. If the panel is connected to Wi-Fi, it will display the network the panel is connected to. If the panel is not connected to Wi-Fi, the following two options display: 
    • Tap Scan for networks to have the panel scan for Wi-Fi networks. 
    • Tap Setup manually to manually enter the network name and password. 
  7. Once the credentials are entered, tap Connect. Once credentials are verified, the panel is successfully connected to Wi-Fi.