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Stream live video from Alarm.com cameras on a 2GIG EDGE

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Alarm.com customers with a 2GIG EDGE security panel can view live streams from their compatible Alarm.com video cameras right on the panel's screen and connected secondary keypads. 

Feature requirements

To stream live video from the panel, customers must have: 

Service package 

A service package that supports at least one video device.
Panel hardware 

The 2GIG EDGE must be connected to their router's or access point's Wi-Fi network. The Doorbell Camera and the 2GIG EDGE panel must be connected to the exact same device's Wi-Fi network (SSID) and band (i.e., 2.4 GHz).
Video camera 

At least one compatible Alarm.com video camera on the latest firmware, and connected to the customer's Alarm.com account. For compatibility, see Compatible cameras.

Note: The 2GIG EDGE supports up to 8 cameras for stream to panel features.
Wi-Fi 

For the best performance, verify that the video devices to be streamed meet their minimum network requirements. 

For more information, see: 
Compatible cameras
Compatible with live stream and Two-Way Audio on the panel 
  • Indoor Fixed w/IR (ADC-V522IR) 
    • For Two-Way Audio, it must be hardware version 0101 with firmware version IP8168-ALAM-0100b9+ 
  • 1080p Indoor Wi-Fi Camera (ADC-V523/523X)
  • 180° HD Camera (ADC-V622)/(ADC-V622-WELL) 
  • 1080p Outdoor Wi-Fi Camera with Two-Way Audio (ADC-V724/724X)
  • 1080p Mini-Bullet Camera (ADC-VC727P)
  • 4MP Outdoor Camera Floodlight (ADC-V729/V729AC/VC729P)
  • Alarm.com Wireless Video Doorbell (ADC-VDB780B)
  • Alarm.com Video Doorbell (ADC-VDB750)
  • SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x)
     
    Note: When using a SkyBell Doorbell Camera, the Doorbell Camera and 2GIG EDGE must be on the same Wi-Fi network. 
Compatible with live stream, but not with Two-Way Audio on the panel
  • 1080p Outdoor Wi-Fi Camera (ADC-V723/723X)
  • Indoor/Outdoor Mini Bullet (ADC-VC725)
  • Indoor/Outdoor Mini Bullet (ADC-VC726)
  • Pro Series 4MP Bullet PoE Camera with Varifocal Lens (ADC-VC728PF)
  • Indoor/Outdoor Bullet Camera (ADC-VC736)
  • Indoor/Outdoor Dome (ADC-VC826)
  • Pro Series 1080p Dome PoE Camera (ADC-VC827P)
  • Indoor/Outdoor Turret Camera (ADC-VC836)
  • Pro Series 4MP Varifocal Turret Camera (ADC-VC838PF)
  • Pro Series 1080p Dome PoE Camera with Varifocal Lens (ADC-VC847PF)
  • Alarm.com Video Doorbell (ADC-VDB770)
Timeout 

When streaming video cameras to the panel, there is a 1-minute timeout for Skybell cameras and a 5 minute timeout for all non-Skybell cameras that do not share a LAN connection with the panel. 

There is no timeout for devices that are on the same LAN connection as the panel. 

Set up live stream

Pre-setup checklist
Verify the panel is connected to the customer's Wi-Fi network

To perform a Dual-Path test to test Wi-Fi connection using the panel: 

  1. Tap Settings.
  2. Enter the installer code.
  3. Tap System Tests.
  4. Tap Network Tests.
  5. Tap Start to initiate the test. 
  6. If the test fails, verify the panel is connected to an active Wi-Fi. For more information about connecting the panel to Wi-Fi, see Connect a 2GIG EDGE to a Wi-Fi network. 
Verify the IP video cameras are communicating with the customer's Wi-Fi network

Video devices streaming to the panel should be connected to the customer's router.

  • To verify camera communication, do either of the following:
    • Verify live stream from the video device using the Alarm.com customer website or Alarm.com app.
Enable live stream to the panel

Live stream can be enabled using the Alarm.com customer website or Alarm.com app. 

The following steps also automatically enable live steam on any secondary keypads connected to the 2GIG EDGE. 

Note: The 2GIG EDGE supports up to 8 cameras for stream to panel features.

To stream live view on the panel/secondary keypad: 

Important: If the live view is not streaming to the secondary panel, verify both the panel and secondary keypad are on the most up-to-date firmware.  

  1. On the panel's home screen, tap Smart Home.  
  2. Tap Cameras or Doorbell to view the enabled video devices. 
  3. Tap to select the camera to view. 
  4. To view the live video stream from the selected camera, tap icn-circle-play.svg.
  5. To end the live video stream, tap circle x or End call.

Note: If the panel is armed while streaming live view on the panel, the screen exits the video stream and returns the panel to the arming screen. However, Z-Wave and other panel commands continue as normal without interrupting the live video stream on the panel.

Features for devices that support Two-Way Audio
  • T  o talk through the camera, tap and hold mic.PNG. 
  • To adjust the audio coming from the camera, tap and drag the volume slider. 
  • To end the live stream, tap call end. 
  • Additionally, for doorbell cameras, the system can be disarmed from the live video on the panel. 
    • To disarm the system, if the system is armed: 
      1. Tap Locked.  
      2. Tap Details on where it states the current status of the security system (i.e. Arm Stay, Arm Away, or Disarmed). 
      3. Tap Disarm. 
      4. Enter a user code to disarm the system. 
    • If the user has Z-Wave locks, the locks can be unlocked/locked from the live video on the panel. To unlock/lock Z-Wave locks: 
      1. Tap Locked.  
      2. Tap Details for the lock. 
      3. Tap Unlock if the door is currently locked, or tap Lock if the door is currently unlocked. 

Troubleshooting

Unable to view a list of live video cameras on the panel

If the customer is unable to see a list of cameras on the panel screen, try the following steps. 

  1. Verify the video camera settings are set up properly to allow authorization for streaming to the panel on the Alarm.com customer website. For more information, see Set up live stream. 
  2. Verify the video cameras are connected to the customer's Wi-Fi network with internet access. For more information about connecting a 2GIG EDGE to a Wi-Fi network, see Connect a 2GIG EDGE to a Wi-Fi network. 
  3. Power cycle the panel. 
  4. Verify the panel is connected to the customer's Wi-Fi network with internet access. Perform a Dual-Path test on the panel to test the Wi-Fi connection. 
  5. Un-authorize and then re-authorize the cameras to show live stream to the panel using the Alarm.com customer website. 
    • To un-authorize and re-authorize live stream to panel: 
      1. Log in to the Alarm.com customer website. 
      2. Click Video. 
      3. Click Settings. 
      4. Click Stream Video to Security Panel Screen. 
      5. In View at the Panel, click to deselect each camera to disable it.
      6. Click Save. 
      7. After disabling each camera, click to select each camera to re-enable for live camera streaming on the panel.
      8. Click Save. Allow a few minutes for the settings to save to the panel. The panel may need to be power cycled.   
  6. Verify the panel is on the latest firmware version. For more information about upgrading the panel, see Remotely upgrade panel firmware. 
  7. Verify the camera is on the latest firmware version. For more information about upgrading the camera, see Update the firmware of a video device. 
The panel's live video screen reads Video device not responding

If panel's live video screen read Video device not responding, check power and network connection, try the following steps. 

  1. Verify the IP cameras are communicating successfully with Alarm.com. To verify communication, verify live stream from the video device using the Alarm.com customer website or Alarm.com app. 
    • If the Alarm.com customer website or Alarm.com app is unable to view live video, the camera is not properly connected to the internet. Try power cycling the camera and the router. Also, verify the video device's location has a working internet connection. For more information about troubleshooting video cameras, see Video Device - Not Responding. 
  2. Power cycle the panel. 
  3. Verify the panel is connected to the user's access point Wi-Fi network with internet access. Perform a Dual-Path test on the panel to test the Wi-Fi connection.  
  4. Test live view on the panel again.