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Knowledge Base

Manage trouble beeps on 2GIG EDGE

There is no way to indefinitely disable or pause panel trouble beeps on the 2GIG EDGE panel. However, Nice 2GIG panels have the following options to manage trouble beeps:

  1. Some specific trouble behavior can be modified in panel programming. 
  2. The customer can acknowledge trouble beeps using the Alarm.com app. This only dismisses the existing trouble and does not prevent future trouble occurrences from starting trouble beeps again.

Acknowledge trouble beeps using the Alarm.com app

When a customer acknowledges trouble beeps, all currently active trouble conditions are silenced. If any trouble condition is generated again, it will cause trouble beeps to begin again.

To pause/resume panel trouble beeps from the Issues card:
  1. Log in to the Alarm.com app. 
  2. Tap Silence Trouble Beeps in the Issues card on the Home screen when an active trouble condition is reported on the system.
    Silence Trouble Beeps.jpg
  3. Tap OK.
    2GIG Silence System Troubles message.jpg