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How do multiple partitions work with the 2GIG EDGE?

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Smart Areas is 2GIG's partitioning solution. The 2GIG EDGE supports up to four Smart Areas (partitions). Once Smart Areas are enabled, zones, keyfobs, keypads, and users can be assigned to Smart Areas (partitions) allowing individual control of each area.

For additional information about using partitions, see 2GIG EDGE Panel - Smart Home Manual. 

Configure Smart Area names

The Smart Area (partition) names can be updated locally using the panel or remotely using the Alarm.com customer website. 

For more information about remotely updating the Smart Area (partition) names, see Change the name of a system partition. 

To configure Smart Area names using the panel: 

  1. On the home screen, tap Settings.
  2. Enter the installer or master code. 
  3. Tap Smart Areas Settings.
     
    Note: This option only displays when Smart Areas is enabled. 
     
  4. Tap Edit for the Smart Area to configure. 
  5. Enter the desired partition name. 
  6. Tap Save. 

Assign users to Smart Areas

System user codes can be assigned to specific Smart Areas (partitions) locally using the panel, or remotely using the Alarm.com customer website or Alarm.com app. 

For more information about remotely assigning user codes to Smart Areas (partitions), see Restrict user code access to a particular security panel partition. 

To assign users to Smart Areas using the panel: 
  1. On the home screen, tap Settings.
  2. Enter the installer code or master code.
  3. Tap Users.
  4. To edit a user, tap Edit for the user to edit. 
  5. Scroll to and tap Smart Areas. 
  6. Tap the toggle switch to activate or deactivate a Smart Area to allow a user access to. 
  7. Tap Save.

View status of Smart Areas 

Smart Area arming status 

The Smart Areas (partitions) screen provides access to controls and status of all Smart Areas from the main panel or EDGE Remote Keypads. The Smart Areas button will change color to indicate the status of the Smart Areas (partitions):

  1. Tap the Smart Areas button on the Home screen.
EDGE home screen with multiple partitions.PNG
  1. Enter the user code The user code controls access to the Smart Areas. After authentication, the Smart Areas screen displays the Smart Areas the user is assigned.
  2. The Smart Areas screen will display status for each Smart Area similar to the panel's home screen. 
Smart Areas EDGE status.PNG
To arm Smart Areas: 
  • Tap Arm Stay  EDGE Arm stay.png or Arm Away EDGE Arm Away.png  buttons for the partition to arm.
Arming EDGE partitions.PNG
To acknowledge or clear an alarm: 
  1. Tap Disarm on the Smart Area that is displaying an alarm. 
Clearing EDGE partition alarms.PNG

 

  1. Tap Acknowledge to address the alarm and stop any alert sounds or flashing. Or, tap Clear to remove all alarms. If the alarm cannot be cleared, the issue must still be resolved. 
Acknowledge or Clear EDGE alarm.PNG
Smart Area notifications

The notifications icon will appear in a Smart Area (partition) if troubles or alarms exist.

Status Examples:
  • 1: Ready to Arm
  • 2: Ready to Arm (BYPASS)
  • 3: In Alarm
  • 4: Armed Away
  • 5: Not Ready to Arm
  • 6: Disabled
To view the notification:
  1. Tap the notification icon.

    EDGE Notification icon.PNG
     
  2. Tap the Alert or Message.
     
    Note: This popup only appears if the Alarm and Alert conditions are present at the same time.

    EDGE Message or Alert.PNG
     
  3. View System Alerts, then tap Acknowledge to address the alert and stop any alert sounds or flashing, or tap Clear to remove all alerts. If the alert cannot be cleared, the alert issue must still be resolved.

    EDGE System Alerts.PNG