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Clear a panel tamper on a 2GIG EDGE

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When a panel tamper occurs on a 2GIG EDGE, it locally displays Console Tamper and the trouble condition appears on Alarm.com. If the panel is armed, the system also activates an alarm condition if a tamper switch is triggered while the system is armed.   

The tamper switch on a 2GIG EDGE can be activated by either the wall tamper switch or cell radio tamper switch. The following image displays the location of the wall tamper switch:

EDGE tamper button.png

How to resolve: 

  1. Affix the backplate onto the panel and verify the white plastic rectangle tamper piece is pressed down. 
  2. Once the device's tamper is restored, request an equipment list to verify that the trouble condition is resolved. For more information about updating the equipment list, see Request an updated sensor list. 

If the trouble condition persists after troubleshooting, contact Alarm.com your technical support.