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Enroll, delete, or reset a Yale/Fortune Brands NexTouch Lever Locks (FBB618 and FBB628)

Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to enroll and communicate. With each additional command sent, the probability of a communication breakdown increases.

For information about hardware installation, see Yale/Fortune Brands NexTouch Lever Locks (FBB618 and FBB628) - Installation Guide.

Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com customer website or Alarm.com app for user code management.

To mitigate the chances of enrollment failure for locks, complete the following during installation. 

To enroll a Yale/Fortune Brands NexTouch Lever Locks (FBB618 and FBB628):

As a SmartStart device:

It is recommended to enroll this device as a SmartStart device to eliminate the need to put Z-Wave controllers into Add Mode or to trigger devices (as is the case when enrolling non-SmartStart S2 devices).

For information about SmartStart compatibility and the enrollment process, see Add or remove a Z-Wave SmartStart-enabled device.

As an S2 device:

If the Z-Wave controller is not SmartStart-compatible, it is recommended to enroll this device as an S2 device for enhanced security and encryption features.

For information about this process, see Add an S2-encrypted Z-Wave device.

As an S0 device:

If the Z-Wave controller is not SmartStart or S2-compatible, this device can be enrolled in the traditional way as an S0 device.

  1. Place the Z-Wave controller into Add Mode.
  2. Enter the master code, followed by a press of the [⚙ Gear Button].
  3. Press [7], followed by the [⚙ Gear Button].
  4. Press [1], followed by the [⚙ Gear Button].
  5. Wait 2 minutes before locally operating the device.

To delete a Yale/Fortune Brands NexTouch Lever Locks (FBB618 and FBB628):

  1. Place the Z-Wave controller into Delete Mode.
  2. Enter the master code, followed by a press of the [⚙ Gear Button].
  3. Press [7], followed by the [⚙ Gear Button].
  4. Press [3], followed by the [⚙ Gear Button].

To reset a Yale/Fortune Brands NexTouch Lever Locks (FBB618 and FBB628):

  1. Remove the battery cover.
  2. Remove the batteries.
  3. While pressing the reset button (minimum of 3 seconds) reinstall batteries. Release reset button.
  4. Replace battery cover

Troubleshooting

The Z-Wave device is not enrolling

If the Z-Wave device is unable to be enrolled following the instructions above, see Z-Wave device is not enrolling.

The Z-Wave device is not functioning consistently

If the Z-Wave device is not responding to remote commands or experiencing other issues, see Z-Wave device is not functioning consistently.

The Z-Wave device is in malfunction or offline

If the Z-Wave device is not communicating at all, see Z-Wave device is in malfunction or offline.

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