The [7] key does not work to enroll a lock
When the [7] key does not sound when trying to enroll the lock, this means that the lock does not recognize that the Z-Wave chip is installed. If this is occurring on the lock, try the following steps until the [7] key works to enroll the lock.
Before beginning to troubleshoot, verify the following:
- Verify a Z-Wave chip is present in the lock.
- Verify the correct Z-Wave chip is present in the lock.
- The 300-Series lock has a Z-Wave chip that is a slightly frosted green that can be seen through.
- The 500-Series lock has an opaque green Z-Wave chip.
Troubleshooting steps
Attempt to enroll the Z-Wave lock after performing each of the following troubleshooting steps.
Reseat the Z-Wave chip
- Power down the lock by removing the batteries.
- Reseat the Z-Wave chip above the batteries in the lock.
- Place the batteries back into the lock.
- Attempt to enroll the Z-Wave lock.
Factory reset the lock
- If the lock is still not enrolling after reseating the Z-Wave chip, perform a factory reset on the lock.
- For information about how to factory reset the lock, see the specific lock's installation guide in Locks.
- Attempt to enroll the Z-Wave lock.
Replace the Z-Wave chip
- If the [7] key continues to not work after trying the preceding steps, replace the Z-Wave chip in the lock.
- Once the Z-Wave chip is replaced, factory reset the lock.
- Attempt to enroll the Z-Wave lock.
Replace the lock
If all preceding steps do not resolve the [7] key to be recognized for enrollment, replace the Z-Wave lock.