Enrolling Z-Wave Locks - Best Practices
Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases.
Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com interface for user code management.
To lower the chances of a learn-in failure for locks, complete the following during installation:
- Begin with the lock within 6 feet of the panel or module.
- Delete the lock from the Z-Wave network.
- Place the panel into Add Mode and trigger the lock.
- Wait 2 minutes before locally operating the device to prevent Z-Wave communication issues.
- Verify that the lock shows up on the Alarm.com customer website and responds to lock/unlock commands.
- Move the lock to its final location and run a Network Rediscovery.
If the lock is not completing secure enrollment, see Z-Wave device is not completing secure enrollment.