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Knowledge Base

Enroll or delete a Danalock V3 Smart Lock

Z-Wave locks use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the lock and the controller must use additional Z-Wave commands to enroll and communicate. With each additional command sent, the probability of a communication breakdown increases.

For information about hardware installation, see Danalock V3 Smart Lock - Installation Guide.

Important: Do not add or delete user codes locally to or from the lock. Only use the Alarm.com web interface for user code management. 

To mitigate the chances of an enrollment failure for locks, complete the following during installation. 

To enroll a Danalock V3 Smart Lock into a Z-Wave network:

  1. Begin with the lock within 6 feet of the panel or module.
  2. Place the panel into Add Mode.
  3. Press and release the button on the Danalock one time using a pin or paperclip. The LED will blink green while in inclusion mode and will last for up to 30 seconds.

    Danalock pinhole.png
     
  4. Wait 2 minutes before locally operating the device.
  5. Verify that the lock appears on the Alarm.com website and responds to lock/unlock commands.
  6. Move the lock to its final location.

To delete a Danalock V3 Smart Lock from a Z-Wave network:

  1. Place the panel into Delete Mode.
  2. Press and release the button on the Danalock one time using a pin or paperclip. The LED will blink green while in exclusion mode and will last for up to 30 seconds.

    Danalock pinhole.png
     

Troubleshooting

The Z-Wave device is not enrolling

If the Z-Wave device is unable to be enrolled following the instructions above, see Z-Wave device is not enrolling.

The Z-Wave device is not functioning consistently

If the Z-Wave device is not responding to remote commands or experiencing other issues, see Z-Wave device is not functioning consistently.

The Z-Wave device is in malfunction or offline

If the Z-Wave device is not communicating at all, see Z-Wave device is in malfunction or offline.