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Knowledge Base

Enroll, delete, or reset a Hank RGB Bulb (HKZW-RGB01)

The Hank RGB Bulb (HKZW-RGB01) can be enrolled into or deleted from a Z-Wave network following the instructions below.

For more information about installing a Hank RGB Bulb (HKZW-RGB01), see Hank RGB Bulb (HKZW-RGB01) - Installation Guide.

To enroll a Hank RGB Bulb into a Z-Wave network:

  1. Ensure that the RGB Bulb is disconnected from power. 
  2. Place the Z-Wave controller into Add Mode.
  3. Apply power to the RGB Bulb.
  4. If enrollment is successful, RGB Bulb will blink fast in blue for less than 5 seconds, then go to a solid blue color for 3 seconds.
  5. Verify that the RGB Bulb shows up on the Alarm.com customer website and Alarm.com app and responds to commands to turn the RGB Bulb on/off.

To delete a Hank RGB Bulb from a Z-Wave network:

  1. Screw in the RGB Bulb to a power source.
  2. Place the Z-Wave controller into Delete Mode.
  3. Toggle power to the RGB Bulb three times in 3 seconds, ending with the bulb turned on.
  4. If deletion was successful, the RGB Bulb will blink fast in orange for less than five seconds, then go to a solid orange color for 3 seconds.
  5. RGB Bulb will go to a normal white light after deletion procedure is completed.

To reset a Hank RGB Bulb:

Removing the RGB Bulb from a Z-Wave network per the above instructions clears the memory on the RGB Bulb and erases all Z-Wave network and configuration information.

Troubleshooting

The Z-Wave device is not enrolling

If the Z-Wave device is unable to be enrolled following the instructions above, see Z-Wave device is not enrolling.

The Z-Wave device is not functioning consistently

If the Z-Wave device is not responding to remote commands or experiencing other issues, see Z-Wave device is not functioning consistently.

The Z-Wave device is in malfunction or offline

If the Z-Wave device is not communicating at all, see Z-Wave device is in malfunction or offline.

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