Image Sensor is not enrolling
Image Sensors give users the ability to view their location without the need for an internet connection. However, an Image Sensor may not enroll for several reasons.
Verify the hardware is compatible
The panel must support Image Sensors, and the Image Sensor must be the correct model for the panel. For more information about compatibility, see Image Sensor - Hardware compatibility.
Verify the limit has not been reached
Verify that the panel has not already reached its limit for Image Sensors. Most panels can support up to three Image Sensors. For more information about panel-specific limitations, see Image Sensor - Hardware compatibility.
Important: If using a DSC PowerSeries Neo, verify the zones are enabled. For more information, see Enable partitions and zones for Image Sensor enrollment on the DSC PowerSeries Neo
Verify the daughterboard LED is solid red
Note: This step only applies to modules that use a separate Image Sensor daughterboard.
- If the daughterboard light is not on, then the daughterboard is not receiving power (or the panel is not connected to AC power). Verify the panel is plugged in, check to make sure the daughterboard is securely connected to the module, and then power cycle the module.
- If the daughterboard LEDs are blinking rapidly then the daughterboard is not attached to a module with the correct firmware version (must be 146+) or there is a hardware issue.
- If the firmware version is 146+, power cycle the module/daughterboard. If the lights are still blinking, replace the daughterboard.
- If the module version is less than 146, it needs to be updated or replaced with a compatible module.
Reset the Image Sensor
Verify the sensor has been cleared from its previous network (or does not think it is enrolled in a network).
If the sensor is still communicating with its previous network (indicated by lack of LED flashes for network problems), then the sensor must be cleared from its network by deleting it from the network. To remove it from the old network:
- Verify the panel is turned off or completely out of range.
- Use a paperclip to press and hold the reset button on the Image Sensor for a full 10 seconds (until the LED blinks rapidly for several seconds, goes off, then turns solid). For more information, see Reset an Image Sensor.
- Try to re-enroll the sensor.
Verify that the sensor is powered up
- If batteries have been inserted, press the reset button for 3 seconds to trigger a power cycle.
- Within a few seconds of power-up, the sensor LEDs should flash. If there is no activity on the sensor LED then the sensor is not receiving power.
- Verify the batteries have been inserted the correct way (there are battery outlines showing which direction each battery should be inserted into the battery compartment).
Verify the Image Sensor is in learn mode
Learn mode on an Image Sensor is indicated by a strobe pattern at 5 second intervals after initial power up. If it is flashing twice per second in 5 second intervals then it is searching for its previous networks and would require a reset.
Verify the Image Sensor is within range of the panel
The maximum range is 100 feet, but environmental factors such as walls, large metal objects, and interference-producing electronics, can greatly reduce this distance.
Bring the sensor close to the panel and try enrollment again. If it is still not enrolling, try adjusting the Image Sensor antenna to point out of the case. Once the sensor has been installed in its permanent location, make sure that the RF signal is strong.
For additional information and troubleshooting tips, see Image Sensor - Troubleshooting Guide.