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Knowledge Base

How long are Image Sensor images stored online?

Images are only displayed in the gallery if they are from an Image Sensor currently enrolled in the customer's system.     

Once images are uploaded to the gallery 

Once images are uploaded to the Image Sensor Gallery, images are stored for up to 60 days. The number of days the images are saved on the Customer Website can be adjusted by the customer to either 60, 30, 15, 10, or 5 days. Images can be downloaded from the Customer Website to the user's computer or mobile device for permanent storage.

If the Image Sensor is removed from the system 

If the Image Sensor is removed from the customer's system, its images are stored for one week after the sensor is deleted, or until any Image Sensor is re-enrolled into the system (whichever comes first). If an Image Sensor is re-enrolled to the system, images are shown as of the most recent installation date.

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