Can images from an Image Sensor be retrieved if the panel is destroyed?
Images that were not uploaded may be able to be retrieved under special circumstances from an Image Sensor in the event that a panel has been destroyed or is otherwise not functioning.
Important: The Image Sensor should not be enrolled into a new system. For privacy reasons, images cannot be retrieved by enrolling the sensor into a new system.
To retrieve images after a panel has been destroyed or otherwise not functioning:
- Power down the Image Sensor as soon as possible by removing the batteries.
- Contact Alarm.com CORE Technical Support for further assistance.