Enrolling Z-Wave Garage Controllers - Best Practices
Z-Wave garage controllers use encrypted communication over Z-Wave, meaning their communication is completely secure. With this added security, the garage controller must use additional Z-Wave commands to learn-in and communicate. With each additional command sent, the probability of a communication breakdown increases.
To mitigate the chances of a learn-in failure for garage controllers, complete the following during installation:
- Begin with the garage controller within 6 feet of the panel or module.
- Delete the garage controller from the Z-Wave network.
- Place the panel into Add Mode and trigger the garage controller.
- Wait 2 minutes before locally operating the device.
- Verify that the garage controller shows up on the Alarm.com customer website and responds to open/close commands.
- Move the garage controller to its final location and run a Network Rediscovery.