Remote commands are not opening or closing the garage door attached to a LiftMaster garage device
There are multiple reasons why the LiftMaster MyQ Smart Garage Hub or Retrofit with Internet Gateway & Control Panel might not be able to open or close the garage door using remote commands.
Important: Between each of these steps, send a remote command to see if the previous step resolved the behavior.
If remote commands are not opening or closing the garage door:
- Verify that the garage door opener (i.e., motor) is compatible with the LiftMaster garage device.
- For a compatibility chart, see Garage door compatibility.
- Open and close the garage door using the garage door opener's wall control, then verify whether the garage door status changes on the Alarm.com customer website and app. A manual update of the garage door's status can restore communication.
- Verify that the LiftMaster garage device is receiving power, properly connected to the network, and properly connected to the garage door opener (i.e., motor).
- For device-specific information about how to install LiftMaster hardware, see LiftMaster MyQ Retrofit with Internet Gateway and Control Panel or LiftMaster MyQ Smart Garage Hub.
- Verify the garage door opener is within communication range.
- The average range is 300-600 feet between the Internet Gateway and the MyQ garage door when the Internet Gateway is installed in the home. However, having the Gateway in a basement or having concrete or metal walls between the gateway and garage door opener can cause the range to become more limited.
- If the previous steps do not bring the garage door opener back online, it is recommended to remove the LiftMaster garage device, factory reset it, and re-enroll it.
- To remove the device:
- For information about removing the garage door device, see How do I delete a LiftMaster MyQ device from a customer account?.
- To factory reset the device:
- For information about factory resetting a MyQ Smart Garage Hub, see Factory reset a LiftMaster MyQ Smart Garage Hub.
- For information about factory resetting a MyQ-enabled garage door opener with the Internet Gateway, see Factory reset a LiftMaster MyQ Internet Gateway.
- To re-enroll the device:
- For information about re-enrolling a MyQ Smart Garage Hub, see LiftMaster MyQ Smart Garage Hub - Installation Guide.
- For information about re-enrolling a MyQ-enabled garage door opener with the Internet Gateway, see LiftMaster MyQ Enabled Garage Door (MyQ opener + Internet Gateway) - Installation Guide.
- For information about re-enrolling a MyQ Control Panel with the Internet Gateway, see LiftMaster MyQ Retrofit with Internet Gateway and Control Panel - Installation Guide.
- To remove the device:
- If all of the above steps do not resolve the behavior, device replacement may be necessary.