Devices connected to IQ WiFi 6 unable to connect to internet

If devices connected to the IQ WiFi 6 network cannot access the Internet, verify the Internet connection is working by using the following steps: 

1. Launch a web browser (Chrome recommended) from a computer or Wi-Fi device that is connected to the network.
2. Enter the default gateway address (\\192.168.105.1), and a login window opens.
3. Enter the IQ WiFi 6 admin username and password.
   • The default user name is admin, and the default password is the S/N printed on the bottom label of the Controller. The user name and password are case-sensitive.
4. Once the home screen is displayed, click Network, then Advanced. 
5. On the Advanced home page, check that an IP address is shown for the WAN Internet IPv4 section. If 0.0.0.0 is shown, the IQ WiFi 6 did not obtain an IP address from the Internet service provider (ISP).
6. If the IQ WiFi 6 cannot obtain an IP address from the ISP, restart the network to force the cable or DSL modem to recognize the new IQ WiFi 6. Reboot the device locally. For more information, see Reboot the IQ Wi-Fi 6 network.
7. If the IQ WiFi 6 is still unable to obtain an IP address from the ISP, the problem might be one of the following:
   • The Internet service provider (ISP) might require a login program. Ask the ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.
   • If the ISP requires a login, the login name and password might be set incorrectly.

The preceding steps are from the device installation guide. For more information about troubleshooting, see Qolsys IQ WiFi 6 - Installation Guide or contact the manufacturer.