Enable doorbell camera notifications to Alarm.com Chimes

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Alarm.com Chimes use the local network to ring when a doorbell camera button is pressed. If there are multiple Chimes on the account, by default, they all ring when the doorbell camera button is pressed. Alarm.com Chimes do not affect any wired chimes also in the setup (compatible mechanical or digital chime).

It is possible to set up more customizations with Alarm.com Chime automation rules. For more information about setting up automation rules, see the customer article Create automation rules for Alarm.com Chimes.

Compatibility requirements

A service package that supports at least one doorbell camera.
A compatible doorbell camera on its latest firmware:
- SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x)
- ADC-VDB770
- ADC-VDB780B
- ADC-VDB750
- ADC-VDB755P
- ADC-VDB775
A compatible Wi-Fi connection:
- A minimum Normalized Signal Strength of 66% for the Chime and doorbell camera.
  - For video devices, see Request the wireless signal strength of a video device.
  - For Alarm.com Chimes, see Test the signal strength of an Alarm.com Chime.
- Wi-Fi router that supports multicast broadcasts which are used to ring the Alarm.com Chime.
  
  Note: If a doorbell camera is connected to an ADC-W115C as an access point, multicast is not required for that doorbell to ring the chime. However, ringing additional Alarm.com Chimes will require multicast to be enabled.
- The Alarm.com Chime and doorbell camera must be on the same local network, but they do not need to be connected to each other directly.
  
  Note: A single doorbell can ring multiple Alarm.com Chimes as long as they are all on the same local network.

Configure a doorbell camera to ring Alarm.com Chimes

The following steps configure an individual Alarm.com Video Doorbell to ring all Alarm.com Chimes on the customer account using the Alarm.com customer website or Alarm.com app.

For more information and steps on configuring more complex Alarm.com Video Doorbell camera notifications (e.g., the user wants a unique Chime sound for each doorbell, or the user wants each Chime to be triggered by only one doorbell), see Configure the chime settings for an Alarm.com Video Doorbell and Alarm.com Chime.

Alarm.com customer website

Log in to the Alarm.com customer website.
Click Video.
Click Settings.
Select the desired doorbell camera.
In Settings, click General.
Click the Alarm.com Chime Notifications toggle switch to enable.
Click Save.

Alarm.com app

Log in to the Alarm.com app.
Tap or .
Tap .
Select the desired doorbell camera.
In Settings, tap General.
Tap the Alarm.com Chime Notifications toggle switch to enable.

Troubleshooting

The Alarm.com Chime is not ringing when the doorbell camera button is pressed

Disable and re-enable Send button press notifications to Alarm.com Chime.
Verify that the doorbell camera and Chime firmware is up to date.
- For more information, see Remotely upgrade access point firmware.
Power down the Alarm.com Chime.
Verify the correct chime type is selected on the customer account.
- For more information, see To adjust the chime type.
Disconnect power from the router and any applicable access points, and wait 2 minutes.
Reconnect power to each device starting with the router and ending with the Alarm.com Chime.

For multiple Alarm.com Chimes, verify the following router settings:

If the customer's setup includes multiple Alarm.com Chimes, or the doorbell is being connected to the customer's home network instead of a W115C, additional router settings may need to be adjusted. For more information about and help with changing router settings, refer to the router manual, router manufacturer, or customer's Internet Service Provider.

Multicast broadcasts are enabled on the Wi-Fi router.
1. Log in to the router and verify that Multicast Packet Forwarding is enabled.
2. If Multicast Packet Filtering is disabled, enable it.
  - If the router does not have a Multicast Packet forwarding/filtering option, then multicast broadcasts may not be an option on the router. Check with the Internet Service Provider or in the router's user manual to verify if the option is available. If a router does not support multicast broadcasts, it should be replaced with one that does support multicast broadcasts.
Verify that Wi-Fi Client Isolation is disabled. For some routers/access points, it is enabled by default.
- Wi-Fi Client Isolation may also be called Client Isolation or some variation of this.