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Alarm.com Smart Chime (ADC-W115C) - Installation Guide

Pre-installation checklist

  • ADC-W115C Alarm.com Smart Chime (included)
  • Standard non-switched electrical outlet
  • Broadband Internet connection (cable, DSL, or fiber optic), with a Wi-Fi router
  • A computer, tablet, or smartphone with Internet access is required
  • An Alarm.com Wi-Fi connected device
  • Alarm.com account with a service package that supports Video

Note: There are no restrictions on using a compatible wired chime (mechanical or digital chime) in conjunction with the ADC-W115C.

Overview

Designed to work seamlessly with the Alarm.com platform, the ADC-W115C serves as a robust Wi-Fi extender (2.4 GHz) and customizable wireless doorbell chime. Simply plug the ADC-W115C into a wall outlet, pair with the existing router, add to an account, add a doorbell camera, and enjoy boosted network signals that provide instantaneous chime notifications.

Note: The ADC-W115C can only be used as a Wi-Fi extender for Alarm.com video devices.

  1. Antennas
  2. Power LED
  3. Router LED
  4. Devices LED
  5. WPS LED
  6. Speaker
  7. Reset button
  8. WPS button

ADC-W115C front and side.png

Connect the Alarm.com Smart Chime to the Wi-Fi network

The Smart Chime can be connected to the Wi-Fi network using Wi-Fi Protected Setup (WPS) or Access Point (AP) mode.

Note: An installation tutorial can also be found on the enrollment page of the Alarm.com customer website to walk through these steps.

To ensure sufficient Wi-Fi signal, complete these steps with the chime in close proximity to your router.

  1. Plug the Alarm.com Smart Chime into a non-switched electrical outlet. Wait for the Power LED to change from blinking to solid.
  2. Press and hold the WPS button for approximately five seconds or until the LED changes from blinking rapidly to blinking slowly.
  3. Activate WPS mode on your router. Consult your router’s user guide for more information.
  4. The Alarm.com Smart Chime will begin to connect to the Wi-Fi network. The Smart Chime’s Router LED (cloud icon) will begin blinking when a connection is established and will become solid when an internet connection is successfully established.
  5. Once the Router LED is solid, enroll the Smart Chime to the customer account using the steps in Enroll the Smart Chime to the account

To ensure sufficient Wi-Fi signal, complete these steps with the chime in close proximity to your router.

  1. Plug the Alarm.com Smart Chime into a non-switched electrical outlet. Wait for the Power LED to change from blinking to solid.
  2. On an Internet-enabled device, connect to the Wi-Fi network Chime Config (XX:XX:XX) where XX:XX:XX is the last six characters of the Alarm.com Smart Chime’s MAC address, located on the back of the chime or on the packaging. To connect, use the Wi-Fi password located on the back of the chime, on the packaging, or on the sticker that is included in the packaging.
     
    Note: This configuration network will only be available when the device is not connected to the home’s Wi-Fi network. To switch to a different Wi-Fi network, while actively connected to the original network, use the Alarm.com Smart Chime’s Wireless Network Settings Page on the Alarm.com customer website.
     
  3. On the same device, open a web browser and enter: http://connect.alarm.com or http://192.168.173.1/ in the URL field. Follow the on-screen instructions to add the Alarm.com Smart Chime to the Wi-Fi network. The Router LED (cloud icon) will begin blinking when a connection is established and will become solid when an internet connection is successfully established.
  4. Once the Router LED is solid, enroll the Smart Chime to the customer account using the steps in Enroll the Smart Chime to the account

Enroll the Smart Chime to the account

Smart Chimes can be enrolled to a customer account using the Alarm.com customer website or Alarm.com app.

  1. Navigate to the Video Device Setup page by entering the following URL using a web browser: www.alarm.com/addcamera (the customer username and password is required).
    • If the installation tutorial was used, it automatically navigates to this page after completing the tutorial.
  2. Enter the MAC address of the Smart Chime, then click Find
  3. Enter a name for the Smart Chime, then click Install
  4. Follow the on-screen instructions to finish adding the chime. An installation progress bar displays on the screen.
    1. Customer website install connect device to router
    2. Customer website install complete

Important: A pop-up message may appear to press and hold the WPS button on the Smart Chime for 10+ seconds until the Router LED (cloud icon) begins blinking. Failure to do so if prompted will prevent the installation from completing.

Once the installation is complete, unplug the chime and install it in its final location.

  1. Log in to the Alarm.com app. You will need the username and password of the account to log in.
  2. Tap Menu.
  3. Tap Add Device.
  4. Tap Video Camera.
  5. Tap Enter MAC Address, then enter the Smart Chime's MAC address. 
  6. Tap Install for the Smart Chime on the Device Found page. 
  7. Enter a device name, then tap Next.
  8. Follow the on-screen instructions to finish adding the chime. The installation progress displays on the screen.
    1. Customer app install progress
    2. Customer app install configure device
    3. Customer app install position device
    4. Customer app install verify LEDs

Important: A pop-up message may appear to press and hold the WPS button on the Smart Chime for 10+ seconds until the Router LED (cloud icon) begins blinking. Failure to do so if prompted will prevent the installation from completing.

Once the installation is complete, unplug the chime and install it in its final location.

Verify Alarm.com Smart Chime connection

  1. Unplug the Alarm.com Smart Chime and move it to a non-switched electrical outlet between your home router and your Alarm.com Wi-Fi devices. Wait for the Power LED to change from blinking to solid.
    • If the Router LED begins blinking, wait for the LED to change from blinking to solid.
    • If the Router LED does not begin blinking, the Alarm.com Smart Chime is too far from the router. Identify a non-switched electrical outlet closer to the router and return to step 1.
  2. Once the Router LED is solid, the signal strength being received can be viewed on the Alarm.com Smart Chime’s Wireless Network Settings Page.
To view the Smart Chime's signal using the Alarm.com customer website:
  1. Log in to the Alarm.com customer website.
  2. Click Settings.
  3. Click Manage Devices.
  4. Find the Alarm.com Smart Chime and click the Options More button.
  5. Click Device Settings.
  6. Select either the Wireless Network Settings or Chime Settings tab.

Connect Alarm.com Wi-Fi devices to the Alarm.com Smart Chime

Alarm.com Wi-Fi devices can be connected to the Smart Chime using WPS mode, AP mode, or the Alarm.com customer website.

Be sure to add the Alarm.com Smart Chime to an Alarm.com account before using WPS mode to add video cameras or other Wi-Fi devices to the Wi-Fi network.

  1. To enter WPS mode, press and release the WPS button on the Smart Chime.
  2. The WPS LED will rapidly flash to indicate that the device is in WPS mode.
  3. Press the WPS button on the device you want to add to the Smart Chime’s Wi-Fi network.
  4. The Devices LED will flash three times and will become solid upon a successful pairing.
  5. Once devices are connected, verify all devices function properly.

Be sure to add the Alarm.com Smart Chime to an Alarm.com account before using AP mode to add video cameras or other Wi-Fi devices to the Wi-Fi network.

  1. The Smart Chime broadcasts its own network. For more information about finding the chime's network information, see View the Wi-Fi name (SSID) and password of the ADC-W115C
  2. Using AP mode from the video device, connect the video device to the Smart Chime's network. For more information about AP mode for video devices, see AP mode Installation guide.
  3. Once devices are connected, verify all devices function properly.
  1. Log in to the Alarm.com customer website.
  2. Click Video.
  3. Click Settings.
  4. Select the desired video device.
  5. Click Network.
  6. Click Change Network.
  7. Click Access Point.
  8. Click to select the Smart Chime.
  9. To apply the new wireless settings to all the cameras on the account:
    1. Click to expand Advanced.
    2. Click to select Apply these settings to all wireless cameras on this account.
  10. Click Continue to apply the new wireless network settings.
  11. Allow a few minutes for the devices to connect to the Smart Chime, then verify all devices function properly.

Troubleshooting

If you are still having issues using the Alarm.com Smart Chime, try the following troubleshooting options:

Important: Alarm.com does not support daisy-chaining Wi-Fi extenders as access points for our devices, including the ADC-W115C. Daisy-chaining often results in poorer network performance for devices connected at the end of the chain and may result in connection difficulties. We recommend consulting the customer's internet service provider or network administrator for network layout recommendations.

Verify your Alarm.com Smart Chime is connected to your router’s Wi-Fi network

Check your Alarm.com Smart Chime’s Router LED:

Router LED is off
  1. If the LED is not illuminated, the connection to the router has been lost. Check your router to ensure that it is on.
  2. Try moving your Alarm.com Smart Chime closer to the router to confirm it is in range. If the connection is not re-established, try connecting your device to your Wi-Fi network using WPS mode. To reconnect via AP mode, follow the instructions listed in the AP Mode section.
Router LED is blinking

If the Router LED is blinking, there is a local connection to the router but no internet connection. If you cannot access the Internet using your router, please contact your Internet Service Provider to restore Internet access.

Verify the Devices LED

If your devices are connected to the Alarm.com Smart Chime, the Devices LED will be solid. If you have multiple devices that are connected to the Alarm.com Smart Chime, you can view the currently connected devices on the Alarm.com Smart Chime’s Wireless Network Settings page on the customer website. If the device experiencing connectivity issues is not listed or the Devices LED is off, try reconnecting the device via WPS. If this does not solve the problem, try resetting the disconnected device and reconnecting it using WPS mode.

Power cycle

Unplug the device from power for 10 seconds and plug it back in. Wait for the Power and Router LEDs to become solid before trying to use the device again.

Performing a communication test

Press the WPS button for 10 to 15 seconds. The WPS LED will stop blinking and the Router LED will blink five times. If the Router LED turns solid, the test was successful. Please wait two minutes before trying to use the device again.

Factory reset

Press and hold the Reset button (pinhole) for 15 to 20 seconds (use a paper clip or tool if necessary). All LEDs will blink simultaneously to indicate that the device will reset.

Caution: This will restore factory-default settings to the device. All network configurations will be deleted, the Smart Chime will need to be deleted and re-added to the customer account, and all connected devices will need to be reconnected using WPS mode.

LED reference

Power Power
LED pattern Description

Off

Off.svg

Device powered off

On

LED solid blue.svg

Device powered on

Blinking

LED blinking blue.svg

Device booting up
Router icon.png Router
LED pattern Description

Off

Off.svg

No local or Internet connection

On

LED solid blue.svg

Connected to Internet

Blinking

LED blinking blue.svg

Local connection, no Internet

Blinking (five quick blinks)

Blinking 5.svg

Communication test initiated
Devices icon.png Devices
LED pattern Description

Off

Off.svg

No device connected to chime

On

LED solid blue.svg

Device connected to chime

Blinking (three quick blinks)

Blinking 3.svg

New device connected to chime
WPS icon.png WPS
LED pattern Description

Off

Off.svg

WPS mode not enabled

Blinking (slowly)

Blinking slowly.svg

WPS mode enabled to connect to router

Blinking (rapidly)

LED blinking blue.svg

WPS mode enabled to connect to client device
Power Router icon.png Devices icon.png WPS icon.png Additional states
LED pattern Description

All LEDs blinking (escalating)

LED blinking blue.svg

Firmware upgrade in progress

All LEDs blinking (simultaneously)

LED blinking blue.svg

Reset in progress