Cell Connector (ADC-NK-200T-A-CC2) data usage on Video and Access Control plans
Alarm.com accounts have a set amount of data that can be used per month based on the number of Cell Connectors on the account and the selected data add-on. Data usage numbers are updated every morning, and data usage totals reset on the first day of each month.
Note: Continuous streaming is not supported with the Cell Connector to prevent accidental data overages. Streams will time out after 15 minutes regardless of settings.
Data Pooling and additional Data add-ons
When a customer account has multiple Video Cell Connectors, they will all pool their monthly data for shared usage. Each Cell Connector adds 20 GBs by default, and it is possible to add additional data in 5 GB increments, up to a maximum of 50 GB per customer account.
Note: If the data cap has been reached on an account, adding additional data will re-enable disabled features the same way it would when the data resets at the beginning of each month. Once added, data add-ons remain on the account until they are removed/reduced.
Data Pooling calculator
Use this calculator to determine how much data a customer account will start with each month based on the number of Cell Connectors on the account and the selected Data add-on.
View the data consumption of a Cell Connector
It is possible to view the data consumption for an individual Cell Connector, as well as the account's overall Data Pool consumption, using the Alarm.com customer website or Alarm.com app.
Alarm.com customer website steps
- Log in to the Alarm.com customer website.
- Click Settings.
- Click Manage Devices.
- In Network, click
for the desired Cell Connector. - Click Device Settings.
- In Cell Data, view how much data has been used and how much is left in the Data Pool for all devices for the current month.
- Click Cell Data to view the Data Pool consumption for the current month again, as well as the data consumption broken down by individual device usage.
Alarm.com app steps
- Log in to the Alarm.com app.
- Tap
. - Tap Manage Devices.
- In Network, tap for the desired Cell Connector.
- Tap Device Settings.
- In Cell Data, view how much data has been used and how much is left in the Data Pool for all devices for the current month.
- Tap Cell Data to view the Data Pool consumption for the current month again, as well as the data consumption broken down by individual device usage.
Enhanced monthly data limit alerts
Enhanced monthly data limit alerts are an early warning system that helps customers track data usage before the limit is reached and features become limited. Email and push notifications are still sent when key benchmarks are reached, but notifications are also sent depending on how quickly the customer account reaches each benchmark. This ensures customers can address data consumption quickly.
Customers can set up notifications to assist in monitoring their monthly data usage. For more information about setting up data usage notifications, see Create a cell data limit notification for the Cell Connector (ADC-NK-200T-A-CC2).
If an account reaches its monthly data allowance
- Live streaming and viewing SD or SVR footage is not available to the customer until data consumption resets at the beginning of the next month.
Note: Live streaming and viewing SD or SVR footage will still be accessible through Remote Video Monitoring interfaces. - Alarm and gunshot-triggered clip uploads remain enabled, but all other clip upload rules are disabled until data consumption resets at the beginning of the next month, at which point they will be re-enabled.
- Access Control door controllers maintain full connectivity and functionality.